Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindy Hilliard

Locust Grove

Summary

Dynamic professional with extensive experience in customer service and team collaboration at R&L Carriers. Proven track record in conflict resolution and inventory management, enhancing customer satisfaction and operational efficiency. Recognized for exceptional problem-solving abilities and leadership skills, consistently delivering results in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Childcare Provider (Self-Employed)

Self Employed Web
Locust Grove
04.2025 - Current
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Helped develop motor skills through active playtime activities like running, jumping.

Customer Service Representative

R&L Carriers Trucking Co
Ellenwood
07.2018 - 03.2023
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Pre-Billing Clerk

R&L Carriers Trucking Co
Ellenwood
07.2018 - 03.2023
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Performed tasks such as data entry, correcting discrepancies in documents, and proper filing of all documents in a timely and orderly manner.

  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Assisted with other administrative tasks as assigned.

Logistic OS&D

R&L Carriers Trucking Co
Ellenwood
07.2018 - 03.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Store Manager

Gas Station
McDonough
06.2014 - 11.2018
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Trained new employees on store policies, procedures and customer service standards.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.

Assistant Store Manager

Van Heusen Factory Outlet
Locust Grove
06.2010 - 05.2013
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Education

High School Diploma -

Henry County High School
McDonough, GA
05-2005

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Inventory management
  • Record keeping
  • Communication skills
  • Problem solving
  • Leadership skills
  • Time management
  • Adaptability
  • Accountability

Timeline

Childcare Provider (Self-Employed)

Self Employed Web
04.2025 - Current

Customer Service Representative

R&L Carriers Trucking Co
07.2018 - 03.2023

Pre-Billing Clerk

R&L Carriers Trucking Co
07.2018 - 03.2023

Logistic OS&D

R&L Carriers Trucking Co
07.2018 - 03.2023

Assistant Store Manager

Gas Station
06.2014 - 11.2018

Assistant Store Manager

Van Heusen Factory Outlet
06.2010 - 05.2013

High School Diploma -

Henry County High School

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