Lindy M. Hinman
Boulder,CO
Summary
Healthcare leader with proven track record in driving transformational change across organizations. Expertise in P&L management, strategic leadership, and operational oversight. Demonstrated success in fostering new business growth and enhancing organizational performance.
Overview
13
13
years of professional experience
Work History
Chief Strategy Officer, Medicare
Cigna Healthcare
Denver, CO
03.2022 - 02.2025
- Reporting to the President of Medicare, led the development and ongoing monitoring of Cigna Medicare’s strategy and related portfolio investments including a $300 million technology and operations transformation program.
- Led the development of Cigna Medicare’s strategy to improve overall competitive positioning and customer growth. Prioritized investment portfolio decisions resulting in a 75% increase in high impact investments for the organization.
- Strategy leader guiding Cigna Medicare’s largest transformation investment to date including a complete overhaul of the core technology platforms, operational infrastructure and teams to support the business at scale.
- This transformation program positioned the business to be fully separated and self-sustaining while establishing 10 – 50% baseline efficiency goals in many key areas including claims adjudication and provider data accuracy.
President, Cigna Medicare Supplemental Benefits
Cigna Healthcare
Denver, CO
03.2022 - 07.2024
- Reporting to the President of Medicare, P&L ownership for Cigna’s Medicare Supplemental Benefits business which oversaw 350+ employees, serves over 450,000 members, earns over $1 billion in revenue annually at 10% revenue growth per year.
- Protected CSB business in the context of rapid external change including ongoing tailwinds from COVID by supporting policies that improved overall product mix and pricing.
- Approved strategic investments to improve overall profitability including focus on administrative costs, improving product mix, cross-sell capabilities and adoption of broker aggregator sites.
- Overall policies in force grew 5% per year during this time period.
Market President, Mountain States and Pacific Northwest
Cigna Healthcare
Denver, CO
09.2019 - 03.2022
- Reporting to the President for the West Region, established Cigna’s Medicare Advantage presence in the Mountain States including Colorado, Utah and New Mexico.
- Responsible for Market P&L across all products and geographies exceeding sales goals consistently by 2X expectations and driving over $150 million in revenue annually.
- Launched new Medicare Advantage business and responsible for all aspects of this business including contracting new provider networks, establishing sales distribution channels including certified brokers, made all decisions on local marketing investments, oversaw financial and actuarial analyses and made all local decisions regarding product development.
- Exceeded financial and sales goals in the first year of market development by two times expectations.
- Established a meaningful presence for Cigna Medicare Advantage in the Mountain States region to set a tone for future growth.
Practice Director, Health Plans and Providers
Avalere Health
Denver, CO
01.2014 - 01.2019
- Reporting to the President of Avalere, established a market presence for Avalere in sectors that were not well represented previously.
- Established and led the consulting practice that oversaw the full array of Avalere’s services for physician groups, health systems and managed care organizations.
- Responsible for all aspects of the practice including financial results.
- Created a portfolio of offerings for health plan and provider clients that leveraged Avalere’s data and expertise.
- Built a team with the appropriate expertise to support a wide variety of client engagements.
- Launched a business development framework whereby the practice would meet and exceed its financial targets every quarter and annually.
- Developed thought leadership and project delivery for the team with accountability for year-to-year financial performance.
- Provided strategy, contracting and operational design expertise to a plan launching a Medicaid Managed Long-Term Supports and Services program.
- Counseled a leading national trade association seeking opportunities to educate regarding their mission particularly in the context of payer coverage strategies.
Chief Operating Officer
Colorado Health Benefit Exchange
Denver, CO
01.2012 - 01.2014
- Reporting to the Executive Director, established the infrastructure to ensure the Exchange opened on time in October 2013 to successfully bring private health insurance to more than 150,000 members in its first year.
- Responsible for the development and management of core business functions, including all sales and service channels (brokers and agents, health coverage guides and the customer service center), training and health plan management.
- Per a state mandate from the Governor of Colorado and federal legislation, established a fully functioning Exchange in six months.
- This included a full-scale technology implementation requiring integration with the state Medicaid program in addition to the launch of all core business functions including all sales and service channels, training and health plan management.
- Met and exceeded all expectations of the Governor’s Office, the State Medicaid Office and the public Board of Directors to deliver this organization on time and on budget.
- Publicly represented the organization with the media, stakeholders, agency partners, the Governor’s Office and Board of Directors.
Education
Master of Health Services Administration -
University of Michigan
Ann Arbor, MichiganBachelor of Arts -
Washington University
St. Louis, MissouriSkills
- Transformational leadership
- P&L management
- Strategic planning
- Market development
- Regulatory expertise
- Talent development
Other Relevant Positions
- Horizon Blue Cross Blue Shield of New Jersey, Newark, NJ
- America’s Health Insurance Plans, Washington, DC
- Office Of Management and Budget, Executive Office of The President, Washington, DC
- Centers For Medicare and Medicaid Services, Department Of Health And Human Services, Washington, DC
Timeline
Chief Strategy Officer, Medicare
Cigna Healthcare
03.2022 - 02.2025
President, Cigna Medicare Supplemental Benefits
Cigna Healthcare
03.2022 - 07.2024
Market President, Mountain States and Pacific Northwest
Cigna Healthcare
09.2019 - 03.2022
Practice Director, Health Plans and Providers
Avalere Health
01.2014 - 01.2019
Chief Operating Officer
Colorado Health Benefit Exchange
01.2012 - 01.2014
Master of Health Services Administration -
University of Michigan
Bachelor of Arts -
Washington University