Lindy Montoya
Bertram,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Print Center Associate
Office Depot
08.2022 - Current
- Reviewed completed orders for quality and accuracy.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Maintained register during make-ready and productions processes.
Sales Associate
Office Depot
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Appointment Setter
Maque Nail Bar
06.2020 - 09.2020
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Accounting
Austin Community College
Austin, TX03.2025
Skills
- Customer Needs Assessment
- Inventory Control
- Merchandising Knowledge
- Teamwork and Collaboration
- Stocking and Replenishing
- Retail Store Operations
- Stocking and Receiving
- Problem-Solving
- Cash Handling Accuracy
- Money Handling
- POS System Operation
- Client Service
- Customer Service
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Print Center Associate
Office Depot
08.2022 - Current
Sales Associate
Office Depot
04.2022 - Current
Appointment Setter
Maque Nail Bar
06.2020 - 09.2020
No Degree - Accounting
Austin Community College
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