Lindy Payne
Burns,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Tax Auditing Associate
State Of TN- Department Of Revenue
10.2022 - Current
- Collect detailed tax information and verify completeness of records in order to compute tax liability in accordance with Department of Revenue policy and procedure for office audits.
- Prepare tax audit correspondence including responding to inquiries about tax liability and tax law for internal and external customers.
- Developed strong relationships internally and externally through timely and thorough follow-up on inquiries and concerns.
- Apply and utilize policies, procedures, and resources to select or recommend potential taxpayers for audit, as well as ensure tax compliance.
- Continued education is a key role in our position, I try to pursue knowledge in new tax areas by attending departmental training and ongoing coaching.
- Enhanced team productivity by communicating and implementing efficient project management tools when we did not have a Technician.
- Hold training sessions, as well as developed guidelines and procedures for multiple new technicians that were hired to ensure smooth integration into the group and workflow.
- Consistently exceeded assessment goals and strive to be as efficient in my role as possible.
Revenue Audit Technician
Tennessee Department of Revenue - Audit Division
06.2021 - 10.2022
- Scanned incoming mail for all auditors and redirected emails from Discovery Unit and VDA inboxes to the appropriate auditor
- Collaborated with cross-functional teams to ensure consistent auditing practices across the organization.
- Processed internal and external referrals to create cases for multiple projects
- Managed incoming calls for the unit’s main line and provided answers when possible and transferred calls and took messages when needed
- Created SEATA and other state memos to be sent out on behalf of auditors
- Assisted with working the monthly Federal Aviation Administration report to discover aircraft that needed inquiry letters
- Organized internal referrals and stored completed reports to make easily accessible for historical data research
Center Manager
Ace Cash Express
08.2018 - 06.2021
- Audited deferred presentment agreements in five separate locations to ensure state compliance.
- Reviewed financial statements daily to process loans and/or determine loan eligibility
- Prepared Profit & Loss statements quarterly for each location and analyze that information to come up with a strategy for each store manager on how to improve revenue
- Inspected inventory of titles on hand and logged any outstanding liens processing at the Department of Revenue
- Performed daily cash audits to ensure all cash was accounted for and balanced at opening and closing of each business day
- Processed weekly bank deposits of cash and checks, process in-store transactions, and processed petty cash transactions to make purchases for each location
- Coordinated work schedules for five different stores and reviewed time and approved payroll for 15+ employees - Prepared individual income tax returns
Taxpayer Services Representative
TN Dept of Revenue
03.2018 - 08.2018
- Assisted taxpayers with questions and concerns on multiple tax types and tax laws
- Researched and examined return postings and payments on different tax accounts
- Reviewed account registrations and updated necessary information at taxpayer’s request
- Complied with all state laws and Revenue procedures
Sales Representative
Tennessee Title Loans
06.2017 - 03.2018
- Recorded payments and transactions on customer accounts.
- Performed daily cash audits to ensure all cash was accounted for and balanced at opening and closing of each business day.
- Prepared and delivered bank deposits daily.
- Reviewed financial statement to determine eligibility for credit based on state laws and regulations.
- Assisted customers in finding a way to meet financial obligations before delinquency.
- Processed and recorded all incoming title loans and created paperwork for lien recording.
Education
Some College (No Degree) - Accounting
University of Memphis
Memphis, TNHigh School Diploma -
Davidson Academy
Nashville, TN06.2009
Skills
- Data Entry
- Audit Coordination
- Financial records review
- Team Management
- Conflict Resolution
- Customer Service
- Planning & Organizing
- Critical Thinking
- Reliable & Trustworthy
- Friendly, Positive Attitude
- People Skills
- Good Work Ethic
Timeline
Tax Auditing Associate
State Of TN- Department Of Revenue
10.2022 - Current
Revenue Audit Technician
Tennessee Department of Revenue - Audit Division
06.2021 - 10.2022
Center Manager
Ace Cash Express
08.2018 - 06.2021
Taxpayer Services Representative
TN Dept of Revenue
03.2018 - 08.2018
Sales Representative
Tennessee Title Loans
06.2017 - 03.2018
Some College (No Degree) - Accounting
University of Memphis
High School Diploma -
Davidson Academy
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