Hi, I’m
LINDY PETERSEN
Omaha,NE
Summary
Performance-driven customer solutions professional with more than 20 years of helping to provide solutions to customers. Experienced in resolving escalated issues. Skilled in training and coaching customers to use on-line systems.
Overview
22
years of professional experience
Work History
Lincoln Financial Group
Customer Service Representative
05.2020 - 02.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
AIRMETHODS
Customer Service Representative
05.2013 - 05.2020
Job overview
- Company Overview: DIRECT PATIENT LOGISTICS
- Receive incoming and place outbound calls to help place behavioral health patients
- Actively document narratives of conversations in real time
- Able to effectively multitask and solve problems quickly to manage high call volume
- Exceed departmental service goals and quality standards
- DIRECT PATIENT LOGISTICS
BLOOM.COM
Customer Service
02.2012 - 04.2013
Job overview
- Placed orders via inbound calls and customer emails
- Processed returns
- Worked on various special projects
MARRIOTT INTERNATIONAL
Customer Service/Sales
11.2005 - 02.2012
Job overview
- Received incoming calls for reservations
- Used consultative selling to upsell hotel rooms and offer services to assist with travel reservations
- Resolved customer complaints
OMAHA STEAKS
Seasonal Sales
10.2009 - 01.2012
Job overview
- Placed orders via inbound calls
- Upsold orders and made changes to existing orders to meet sales goals
- Assisted customers with navigating online website
GREAT CLIPS
Cosmetologist
04.2003 - 10.2005
Job overview
- Cut, styled, and permed client's hair
- Sold products based on customer needs
- Balanced out cash register
Education
MILLARD SOUTH HIGH SCHOOLOmaha, NE
High School
CAPITOL SCHOOL OF HAIROmaha, NE
Hair
Skills
- Consultative Selling
- Relationship Building
- Critical Thinking
- Strong Organizational Skills
- Coaching
- Problem Solving
Timeline
Customer Service Representative
Lincoln Financial Group
05.2020 - 02.2025
Customer Service Representative
AIRMETHODS
05.2013 - 05.2020
Customer Service
BLOOM.COM
02.2012 - 04.2013
Seasonal Sales
OMAHA STEAKS
10.2009 - 01.2012
Customer Service/Sales
MARRIOTT INTERNATIONAL
11.2005 - 02.2012
Cosmetologist
GREAT CLIPS
04.2003 - 10.2005
MILLARD SOUTH HIGH SCHOOL
High School
CAPITOL SCHOOL OF HAIR
Hair
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