Microsoft Suite, Google Suite
Lindy Rae Edmonds
Owner/Consultant
Miller Beach,USA
Summary
Detail-oriented professional with over 25 years of experience in high level overall Operations Management. Talented in providing logistical oversight and solutions to day-to-day operations in order to achieve optimal results while ensuring constant focus on the development of tactical plans to exceed overall strategic goals. Expertise in all phases of Operations Management, which a strong knowledge base in business law, developing policies and procedures in line with the overall goals and mission of the company while also ensuring complete compliance with all regulatory entities and obligations.
Additionally, I am a proven, detail-oriented leader with significant experience in effectively maintaining all Accounting Operations for small to large-scale organizations. I have a long history in working as the primary member of financial teams in order to deliver excellence in the overall results and goals for the financial division of the company. I have always worked very closely with executive management, Board of Directors, and owners on many complex and strategic decisions, from mergers and acquisitions to complete re-organizations of the company in order to capitalize on the current social-political climate at the time.
Extremely organized, dependable, detail-oriented individual who thrives on multi-tasking and being able to find the best solutions possible in any given scenario. Successful at managing multiple priorities with a positive attitude. Willingness to take on as many added responsibilities as needed in order to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. with strong background in overseeing financial operations and ensuring regulatory compliance. Managed a great deal of complex systems, which lead to better streamlined processes and improved accuracy. Demonstrated expertise in budgeting and financial analysis as well.
Overview
28
28
years of professional experience
Work History
Owner/Consultant (Project Management, HR & Accounting)
Terry Group, LLC
06.2022 - Current
- Duties include (but not limited to): payroll, reconciliations, balance sheets, profit/loss, forecasting, A/R and A/P, recruitment services, creating and maintaining all HR components for a company such as: hiring and onboarding, employee handbooks/policies/procedures.
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed budgeting, forecasting, and financial reporting to ensure business sustainability.
- Oversaw recruitment, training, and performance management of staff to drive team effectiveness.
- Analyzed market trends to identify growth opportunities and inform strategic planning initiatives.
- Established vendor relationships to optimize supply chain operations and reduce costs.
- Streamlined workflow processes resulting in improved efficiency across all departments.
- Implemented technology solutions to enhance communication and project management within the organization.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Improved team productivity by introducing innovative project management tools and techniques.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Developed comprehensive reports outlining project progress and recommendations for improvement.
- Streamlined processes, improving efficiency in project delivery timelines and resource allocation.
- Implemented best practices for client engagement, resulting in strengthened relationships and satisfaction.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Director of Operations/ Director of Human Resources
Personal Injury Law Office
11.2015 - Current
- Duties include (but not limited to): Human Resources: recruitment, retention, managing and creating active policies and procedures, handbook, leaves of absence, worker’s compensation, unemployment, onboarding and training process creation and management, employment benefits, payroll, supervision of HR Dept., Operations: oversee intake department and case management department, and accounting department as well. I have experience and at times will assist with: demand writing, creating legal documents, proofreading, filing, negotiating liens after cases settle, negotiating settlement with carriers and/or attorneys (largest settlement negotiated to date is $1,500,000.00). Case management including: intake screening, signing clients, coordinating medical care, retrieving medical records, complying medical records in chronological order, assessing medical records for necessary information for the case, maintaining case files. Accounting: primarily handle payroll and A/R and A/P for firm including distributions to partners and clients as well as managing trust accounts.
- Streamlined case management processes, enhancing workflow efficiency across legal teams.
- Developed and implemented operational policies to improve service delivery and client satisfaction.
- Mentored staff on best practices for case handling and client communication strategies.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Facilitated training programs, fostering a culture of continuous learning among team members.
- Oversaw compliance initiatives, ensuring adherence to legal standards and industry regulations.
- Collaborated with senior leadership to define strategic goals aligned with organizational objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
- Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
- Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
- Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
- Streamlined operations by implementing efficient workflows and optimizing resource allocation.
- Led cross-functional teams to enhance productivity and improve service delivery standards.
- Led financial reporting processes, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented budgetary controls to optimize resource allocation across departments.
- Oversaw audit preparation, collaborating with external auditors to streamline review processes.
- Analyzed financial data, identifying trends and variances to inform strategic planning decisions.
- Managed cash flow projections, enhancing liquidity management through accurate forecasting methodologies.
- Established internal control systems, improving risk management practices across organizational operations.
- Directed month-end closing procedures, ensuring timely and accurate financial statement generation.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for 75 or more employees to comply with predetermined company guidelines.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Vice President of Operations
Remodeling and Restoration Services Inc.
12.2000 - 10.2015
- Responsibilities include (but not limited to): Accounting Dept. Management: payroll, A/P, A/R, project budgets and profitability, company budgets and forecasts, cash flow reports, invoicing, and collections. Administrative Management: administrative reports, memos, letters, financial statements and other documents, using Microsoft Office Software, Quickbooks, MAC, and Google Suites, supervision of all administrative and clerical staff as well as perform general office duties, such as ordering supplies, maintaining records management database system using Job Nimbus and other similar CRM software. Human Resources Management: recruitment, retention, discipline, workers compensation, employment benefit management, payroll, created entire HR Dept, wrote employee handbook (from scratch not a template) created all policies and procedures, including onboarding and training and continued education and employment development. Prepare and/or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies. Supervise and direct all staff to ensure they are performing duties to company standards, client satisfaction and quality assurance, Interpret and explain plans and contract terms to administrative staff, workers, and clients successfully.
- Directed operational strategy across multiple regions to enhance service delivery and customer satisfaction.
- Implemented process improvements that optimized resource allocation and reduced operational costs significantly.
- Oversaw financial reporting processes ensuring compliance with accounting standards.
- Developed strategic account plans to align client needs with company offerings, driving revenue growth.
- Executed complex negotiations resulting in favorable contract terms and strengthened client commitment.
- Implemented CRM systems to streamline account management processes and improve communication efficiency.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Brought in over $8,500,000.00 in total revenue under my direct sales in my first year as acting V.P. of Operations, bringing our overall revenue to its highest recorded amount, while continuing to manage the day-to-day operations as well as all the multiple high-profile accounts I had brought on board.
Office Manager
ROYDAN LLC
05.1998 - 11.2000
- Duties included (but not limited to): Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. Prepare and maintain case file for each assigned client. Work with insurance companies, adjusters, attorneys, trustees, and clients to evaluate and recommend what coverages apply to the scope of work and how to effectively coordinate all entities parts effectively. Hire, fire, direct, and coordinate the administrative and financial services departments for the business. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Plan, administer and control budgets for contracts, equipment and supplies. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
- Streamlined office operations, enhancing administrative efficiency and service delivery.
- Oversaw scheduling and coordination of appointments, optimizing team productivity.
- Managed vendor relationships, ensuring timely procurement of supplies and services.
- Implemented new filing systems, improving document retrieval speed.
- Developed and enforced policies for office safety and compliance standards.
- Liaised between departments to facilitate communication and project collaboration.
- Evaluated existing processes, identifying areas for improvement to boost operational effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- When Roydan was purchased by Restoration and Remodeling Services, I was the only employee that RRS offered a position to, stating "you are way to valuable to let go down the road to ServPro or something like that".
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Education
Bachelor of Arts - Business Management, Pre-Law
BALL STATE UNIVERSITY
Muncie, IN05.2009
Skills
- Project management: Full cycle project management, from conception to completion including estimating and client management
- Business/Operations management and strategic planning and development
- Expert knowledge in business finances including but not limited to: budgeting, forecasting, profit and loss analysis, financial management, planning and development, reports and analysis, payroll, A/R (including collections), A/P, cost reduction, regulatory compliance and more
- Expertise in Human Resources: Including but not limited to: Full Cycle Recruitment, training, creating and maintaining up to date and accurate policies and procedures; ensuring full compliance to all local,state, and federal regulations
- Complete, accurate, and expert level administrative services, including additional skills in contract management/negotiation, knowledge and expertise in the the legal field to assist in assuring that the businesses interests are first and foremost in any contractual arrangement or negotiations
- Decisive, pays great attention to detail, including organization, masterful at multi-tasking and leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets a multitude of times.
- Largest team I have Supervised was a team of 150 staff members plus 200 sub-contractors.
- Achieved a 65% increase in project completion rate by introducing the software "Monday" for tracking all steps within a restoration job which allowed for better use of employees' time and assignments to tasks that were better suited for their skillset and certifications.
- Achieved $8.5 million in overall sales by creating a "Gorilla Marketing" Campaign in which all sales team associates were quickly trained on this program and were able to achieve more sales with better efficiency and use of company time and resources.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of 25 technicians in the development of our Rapid Housing Project.
- Audited financial records of a company and discovered over $300,000.00 in outstanding receivables. Created a program for collections and was able to resolve 90% of outstanding receivables without the assistance of a collections agency or legal representation which led to the Company being able to have more financial security and longevity.
Software
Quickbooks, Sage, NetSuite, Zoho Books
Zip Books, Fresh Books, Xero
Monday, Hubspot, Zoho CRM, Nimble, Agile
Pipedrive, Salesmate, Freshworks/Freshsales
Procore, Autodesk
Buildium, Salesforce, Manage America
Rent Manager, Yardi Breeze, Tenant Cloud
Clio, Filevine
Timeline
Owner/Consultant (Project Management, HR & Accounting)
Terry Group, LLC
06.2022 - Current
Director of Operations/ Director of Human Resources
Personal Injury Law Office
11.2015 - Current
Vice President of Operations
Remodeling and Restoration Services Inc.
12.2000 - 10.2015
Office Manager
ROYDAN LLC
05.1998 - 11.2000
Bachelor of Arts - Business Management, Pre-Law
BALL STATE UNIVERSITY