LINDY THOMPSON-TIDWELL
Marianna
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant/Front Office Coordinator
Souther Medical Group / TMH
07.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Registered patients and completed associated paperwork for accurate records.
Medical Administrative Assistant
Genesis Care
04.2018 - 06.2023
- Transcribe Physicians notes, details diagnoses or recommendations
- Transmit medical records and correspondence on behalf of patients and the Doctor
- Update patient medical records with direct intake information and transcribes providers messages
- Greet visitors and communicates to assess needs and provide direction
- Manage registration desk by answering telephones and greeting incoming patients
- Prep patient charts daily for the Physician
- Develop solid relationships with staff, patients, and vendors
- Help team handle high-volume work by prioritizing tasks and organizing supplies
- Boost efficiency by keeping work areas clean, tidy, and free of debris
- Submit payments for patient copays and treatment balances; along with depositing the money to the bank for the clinic
- Retrieve authorizations for all patients whose insurances require authorization for the office visits
- Assist clinical staff when needed with Medical Assistant duties such as triaging and/or ordering procedures
Medical Administrative Assistant/ Medical Assistant
Jackson Hospital
10.2013 - 02.2018
- Company Overview: Oncology/Hematology Department
- All Front Desk Responsibilities of answering telephones and scheduling appointments for the Oncologist
- Prepared charts for the nurse with all appropriate testing and notes on each patient
- Scheduled Radiology testing for the doctor and made sure that the patient was aware of their procedure appt
- Ordered all Lab Orders that were requested by the Oncologist for each patient and scheduled times for them
- Managed all monies and posted payments of co-payments collected for patients
- Ordered all office supplies
- Retrieved Office visit authorizations
- Attended meetings with Hospital Administrators to keep the office updated with all Hospital information
- Ordered all Medical Supplies for the office
- Scheduled meetings with all Pharmaceutical Drug Reps to sit down and speak with the Doctor
- Scanned in all documentation, fax, and reports received
- Helped with Medical Assisting and would triage patients as needed
- Oncology/Hematology Department
Education
General Education -
Chipola College
High School Diploma -
Marianna High School
05.2009
Skills
- Administrative Skills
- Time Management
- Computer Skills
- Communication Abilities
- Cleanliness and Organization in the Work Place
- Knowledge of Basic Medical Terminology
- Patient Care and confidentiality
- Following Protocol
- Interpersonal Skills
- Experience with navigating different EMR systems
- Workflow coordination
- HIPAA compliance
- Medical office management
Timeline
Medical Administrative Assistant/Front Office Coordinator
Souther Medical Group / TMH
07.2023 - Current
Medical Administrative Assistant
Genesis Care
04.2018 - 06.2023
Medical Administrative Assistant/ Medical Assistant
Jackson Hospital
10.2013 - 02.2018
High School Diploma -
Marianna High School
General Education -
Chipola College
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