Lindy Whitten
Yanceyville,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Truliant Federal Credit Union
01.2015 - 12.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Bank Teller
Bank Of America
11.2004 - 01.2015
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Art And Graphic Design 2 Year Certificate - Art And Graphic Design
Averett University
Danville, VA05.2003
High School Diploma -
Western Alamance High School
Elon, NC06.2000
Skills
- Product Sales
- Service Upselling
- Issue Resolution
- Customer Support
- Computer Literacy
- Banking Knowledge
- Adaptability
- Multitasking
- Conflict Resolution
- Time Management
- Customer Relations
- Relationship Building
- Sales Strategy
Timeline
Member Service Representative
Truliant Federal Credit Union
01.2015 - 12.2017
Bank Teller
Bank Of America
11.2004 - 01.2015
Art And Graphic Design 2 Year Certificate - Art And Graphic Design
Averett University
High School Diploma -
Western Alamance High School
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