Lindyna Gustave
Allston
Summary
Results-driven professional with expertise in administrative support and organizational management. Skilled in multitasking, prioritizing tasks, and leveraging tools to enhance productivity in dynamic environments. Proven ability to adapt to evolving challenges while maintaining meticulous attention to detail. Committed to fostering collaboration and driving organizational success.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Action for Boston Community Development, Inc., (ABCD)
10.2023 - Current
- Streamlined client communication for Energy Programs, enhancing application processing efficiency.
- Facilitated client inquiries and conducted follow-up calls to ensure prompt assistance.
- Conducted face-to-face client intakes, completing Fuel Assistance applications and documentation.
- Managed applicant files accurately, ensuring compliance with state and federal policies.
- Recorded and processed documents submitted for Fuel Assistance applications effectively.
- Coordinated outreach materials distribution, improving awareness of energy programs.
Information Referral Specialist (Temp)
Action for Boston Community Development, Inc., (ABCD)
04.2023 - 10.2023
- Created a welcoming environment for callers and visitors at Central Office.
- Provided updated client information regarding program access and services.
- Utilized Microsoft Office and databases to enhance operational efficiency.
- Assisted in administrative tasks, ensuring smooth office operations and support.
- Enabled effective communication through bilingual skills when necessary.
Front Desk Receptionist (Temporary)
The Home for Little Wanderers
12.2022 - 04.2023
- Enhanced client experience by greeting visitors warmly and professionally.
- Utilized Microsoft Office proficiently for daily administrative tasks and documentation.
- Answered business phone inquiries, providing accurate information and assistance.
- Processed data requests efficiently, ensuring timely access to information.
- Organized and maintained both digital and physical filing systems effectively.
- Resolved workplace issues promptly, fostering a collaborative and productive environment.
Sales Associate
Blue link wireless
09.2022 - 11.2022
- Enhanced customer satisfaction by assisting with navigation and completing sales.
- Resolved customer concerns through effective communication and conflict management skills.
- Delivered personalized sales support, creating memorable customer experiences.
- Promoted special offers, successfully increasing overall sales for the store.
- Followed up with customers to finalize transactions and ensure satisfaction.
- Leveraged customer feedback to identify and seize sales opportunities.
Sales Floor Associate Cashier
Buffalo Exchange
10.2021 - 09.2022
- Processed transactions efficiently using POS system for cash and card payments.
- Answered phone inquiries promptly, ensuring customer satisfaction and timely assistance.
- Resolved customer issues through thorough research and effective communication strategies.
- Cultivated strong relationships with internal teams and external partners for collaboration.
- Participated in store meetings, enhancing teamwork and aligning with sales targets.
- Updated pricing and signage, effectively promoting sales and seasonal product offerings.
- Assisted in cycle counting and audits, maintaining accurate inventory records.
- Managed customer purchase documentation, tracking orders to address inquiries promptly.
Sales Canvasser
New
09.2021 - 10.2021
- Consistently exceeded sales targets by engaging new customer contacts.
- Processed contracts and payments with meticulous attention to detail.
- Recruited tier members through in-person, online, and word-of-mouth strategies.
Front End Food Cashier
Panera Bread
10.2020 - 10.2021
- Enhanced customer satisfaction by addressing concerns and resolving complaints promptly.
- Executed thorough cleaning and sanitizing tasks, adhering to all company standards.
- Facilitated efficient order processing, accurately recording details in the restaurant database.
- Greeted patrons warmly, assisting with order selection and providing sincere recommendations.
- Measured, ground, and packaged coffee beans to meet specific guest preferences.
- Prepared and served a variety of coffee and tea beverages during peak periods.
Student Intern
Brigham's and Women's Faulkner Hospital
05.2020 - 07.2020
- Enhanced team productivity by efficiently managing inquiries via multiple channels.
- Gained valuable remote and in-person experience for versatile skill development.
- Pursued opportunities to expand skills and practical knowledge consistently.
- Captured key points during meetings to ensure accurate information retention.
- Participated in departmental meetings and huddles to align team goals effectively.
- Delivered essential messages and materials promptly to relevant staff members.
Nursing Administrator (Intern)
Massachusetts Eye and Ear Hospital
06.2019 - 07.2019
- Secured patient records through effective data management systems.
- Streamlined nursing files, enhancing organization and accessibility.
- Facilitated BLS, ALS, and CPR certifications for staff members.
- Enhanced care delivery by monitoring performance and optimizing strategies.
- Supported office staff with errands, paperwork, and data entry tasks.
- Ensured compliance with regulations to maximize safety and trust in organization.
Education
Associate in Science - Sociology
Bunker Hill Community College
Boston, MA12-2023
Bachelor of Science - Sociology & Criminal Justice
Suffolk University
Boston, Massachusetts, MA05-2026
Skills
- Product guidance
- Hospitality and accommodation
- New teller training
- Computer skills
- Work prioritization
- Promotional support
- Barista Experience
- CPR Certified
- Microsoft office
- Outlook
- Communication
- Food Service
- Medical records
- ADP
- Medical Terminology
- Typing
- Bilingual
- Leadership
- Google Docs
- Inside sales
- Customer support
- Customer focus
- Call center experience
- Follow-up skills
- File management
- Meeting deadlines
Languages
Haitian Creole
Native or Bilingual
Timeline
Client Service Representative
Action for Boston Community Development, Inc., (ABCD)
10.2023 - Current
Information Referral Specialist (Temp)
Action for Boston Community Development, Inc., (ABCD)
04.2023 - 10.2023
Front Desk Receptionist (Temporary)
The Home for Little Wanderers
12.2022 - 04.2023
Sales Associate
Blue link wireless
09.2022 - 11.2022
Sales Floor Associate Cashier
Buffalo Exchange
10.2021 - 09.2022
Sales Canvasser
New
09.2021 - 10.2021
Front End Food Cashier
Panera Bread
10.2020 - 10.2021
Student Intern
Brigham's and Women's Faulkner Hospital
05.2020 - 07.2020
Nursing Administrator (Intern)
Massachusetts Eye and Ear Hospital
06.2019 - 07.2019
Associate in Science - Sociology
Bunker Hill Community College
Bachelor of Science - Sociology & Criminal Justice
Suffolk University