Lindzie Armstrong
Seymour,TN
Summary
Detail-Oriented Client Relations Specialist with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
Federal Student Aid
04.2024 - 10.2024
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average quality assurance scores.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, consistently achieving a one-call resolution.
- Managed department call volume of 50 calls averaged per day.
Collections Specialist
U.S. Bank
11.2022 - 04.2024
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
Client Services Manager
Call Center Sales Pro
07.2022 - 11.2022
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built wonderful client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Commercial Motor Vehicle Operator
Private Trucking Company
04.2021 - 07.2022
- CDL - B License holder with automatic transmission restriction
- Medical Certification status maintained
Office Manager
Call Center Sales Pro
12.2019 - 04.2021
- Office Manager with almost 2 years of experience in online software troubleshooting, tech support, and clientele care
- I am very experienced in using Microsoft Sheets, Microsoft Excel and other clientele oriented software such as ServiceFusion and Service Titan
- I am an enthusiastic problem solver with an all time quality assurance rating received an average 98% customer satisfaction rating to date, 76% higher than the company average
- I am responsible for managing, assisting, and supporting our company's thousands of clientele from across the United States.
Education
Certification in Medical Billing & Coding -
Tennessee College of Applied Technology
Knoxville, TN10.2024
High school or equivalent - undefined
Seymour High School
Seymour, TN05.2018
Skills
- Microsoft Excel
- Account Management
- Administrative Support
- Inbound and Outbound Calling
- Phone Etiquette
- Multi-line Phone Systems
- Data Collection
- Office Management
- Software Troubleshooting
- Technical Support
- Commercial Vehicle Experience
- Anatomy Knowledge
Certification
- CDL Class B, 04/01/21, Present
- Driver's License
- Medical Coding Certification, Present
Timeline
Client Relations Specialist
Federal Student Aid
04.2024 - 10.2024
Collections Specialist
U.S. Bank
11.2022 - 04.2024
Client Services Manager
Call Center Sales Pro
07.2022 - 11.2022
Commercial Motor Vehicle Operator
Private Trucking Company
04.2021 - 07.2022
Office Manager
Call Center Sales Pro
12.2019 - 04.2021
High school or equivalent - undefined
Seymour High School
- CDL Class B, 04/01/21, Present
- Driver's License
- Medical Coding Certification, Present
Certification in Medical Billing & Coding -
Tennessee College of Applied Technology
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