Lineh Uriostegui
Escondido,CA
Summary
Astute professional brings strong background in health records and information management. Focused on security and performance in face of changing industry demands and regulations. Analytical in approaching database and recordkeeping problems to identify optimal improvements. Resourceful Bilingual Call Center Representative known for completing tasks efficiently and prioritizing productivity. Skilled in multilingual communication, customer service resolution, and information technology support. Excel at active listening, problem-solving, and empathy, ensuring positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Bilingual Call Center Representative
DAP Health
Escondido, CA
09.2024 - Current
- Interpreted between Spanish-speaking customers and English-speaking colleagues, as needed.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every patient.
- Maintained a positive attitude while dealing with difficult situations involving patients.
- Facilitated communication between Spanish and English speakers as necessary.
- Offered support and solutions to customers in a timely manner.
- Listened effectively to identify problems and provide appropriate solutions.
- Handled customer inquiries in a professional and courteous manner.
- Greeted customers warmly and ascertained problem or reason for calling.
Health Information Management Clerk
Ocean View Post Acute
Escondido , California
03.2024 - 09.2024
- Entered demographic data into the electronic health record system.
- Performed quality assurance audits of existing medical records to ensure accuracy of documentation.
- Assisted in developing departmental policies and procedures related to health information management activities.
- Processed requests for release of medical records in accordance with applicable laws and regulations.
- Retrieved, sorted, and filed health information documents in assigned locations.
- Maintained and updated health information systems with new patient data or changes in medical records.
- Monitored compliance with HIPAA regulations regarding patient privacy rights.
- Reviewed patient records for accuracy and completeness, ensuring all required information was included.
Caregiver
Meridian at Lake San Marcos
San Marcos, CA
10.2023 - 12.2024
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
Insurance Clerk
BBC INC CORP
05.2022 - 11.2022
- Answered incoming calls regarding billing questions or policy updates.
- Prepared letters, memos and emails as needed to communicate with customers.
- Responded promptly to customer inquiries via phone, email or mail.
- Managed daily operations of the office including filing paperwork and maintaining supplies inventory.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Organized information by using spreadsheets, databases or word processing applications.
- Updated customer information in database system.
- Processed and tracked new policy applications, renewals and cancellations.
Caregiver
Private In Home
10.2020 - 04.2022
- Performed household chores to promote cleanliness, safety, and livability
- Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
- Maintained case notes to document resident progress and condition
- Notified close family members of patient conditions and healthcare needs
- Assisted patients with housekeeping duties and chores
- Recorded patient vital signs and reported significant changes
- Promoted independence to help clients accomplish basic daily living skills
- Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles.
RCM CLERK
Allscripts Healthcare
Escondido, CA
01.2017 - 10.2020
- Assured claims were not duplicated.
- Checked claims for correct billing address.
- Collecting and verifying correct patient insurance information.
- Followed up for outstanding claims.
- Maintained accurate records.
- Processed payments.
- Verified correct ICD codes were on claims.
- Answered phone calls.
- Directed patients and clients to right clinic, insurance, or billing processor.
- Sent out emails and faxes.
Education
Associate of Applied Science - Medical Assisting
California College-San Diego
San Diego, CA08.2013
GED -
Escondido Adult School
06.2010
Skills
- HIPAA Compliance
- Documentation
- Incident Reporting
- Microsoft office proficient
- Electronic Health Records Management
- Care Plan Adherence
- Data Entry
- Continuous Improvement
- Chronic Disease Management
- Dependable and Responsible
- Multitasking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bilingual Call Center Representative
DAP Health
09.2024 - Current
Health Information Management Clerk
Ocean View Post Acute
03.2024 - 09.2024
Caregiver
Meridian at Lake San Marcos
10.2023 - 12.2024
Insurance Clerk
BBC INC CORP
05.2022 - 11.2022
Caregiver
Private In Home
10.2020 - 04.2022
RCM CLERK
Allscripts Healthcare
01.2017 - 10.2020
Associate of Applied Science - Medical Assisting
California College-San Diego
GED -
Escondido Adult School
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