Linelle Rivera
Savannah,Georgia
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
23
23
years of professional experience
Work History
Operations Manager
Roadone Intermodal Logistics
Savannah, GA
2024.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Supervisor
Performance Team
01.2023 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed outbound shipments with high accuracy by directing associate teams and managing staging processes.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Trained new employees on proper protocols and shipment standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Supervised up to 55 employees on day shift, overseeing efficiency of staging and shipments.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Delegated shipping daily tasks to employees, streamlining daily progress and efficiency.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
Operations Manager
Concentrix
04.2018 - 07.2023
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Supported different line of Bussiness like Citi financial, Citi Mortgage, Market research and AT&T.
- Investigated and resolved departmental non-conformances.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Operations Supervisor
RoadOne Logistics
07.2022 - 01.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Reported issues to higher management with great detail, resulting in the increase of operations capabilities.
- Managed daily operations of warehouse organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Service Assistant
Commisary
02.2016 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Call Center Customer Service Representative
Wyndham Vacation Ownership
11.2011 - 12.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded proactively and positively to rapid change.
Store Manager
Planet Hollywood
07.2009 - 11.2011
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Completed point of sale opening and closing procedures.
Special Operations Police Officer
Puerto Rico Police Department
11.2001 - 07.2009
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Boosted presence in local community by planning and executing new Community Outreach program.
- Worked together with DEA and local partner agencies for warrants and other processes.
Education
MBA - Marketing Management And Research
UPR - Ponce
Ponce, PR05.1999
Associate of Science - Criminal Justice
Colegio Universitario De Justicia Criminal
Gurabo, PR, US12.2002
Skills
- Finance and Accounting Oversight
- Assignment Delegation
- Mathematical Calculation and Reasoning
- Decision Making
- Verbal and Written Communication
- Staff Scheduling
- Program Optimization
- Goal Setting
- Performance Assessment
- Sales Promotion
- Quality Assurance
- Customer Service Management
Accomplishments
- Supervised team of 55 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 67 in the development of Market Research.
- Started as an agent with the company and due to my excellent performance was promoted to Supervisor in a matter of 1 year and promoted again to Operations manager.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Roadone Intermodal Logistics
2024.03 - Current
Operations Supervisor
Performance Team
01.2023 - Current
Operations Supervisor
RoadOne Logistics
07.2022 - 01.2023
Operations Manager
Concentrix
04.2018 - 07.2023
Customer Service Assistant
Commisary
02.2016 - 02.2018
Call Center Customer Service Representative
Wyndham Vacation Ownership
11.2011 - 12.2015
Store Manager
Planet Hollywood
07.2009 - 11.2011
Special Operations Police Officer
Puerto Rico Police Department
11.2001 - 07.2009
MBA - Marketing Management And Research
UPR - Ponce
Associate of Science - Criminal Justice
Colegio Universitario De Justicia Criminal
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