Summary
Overview
Work History
Education
Skills
Relatedexperience
Qualificationskills
References
Timeline
Generic
LIneth Polo

LIneth Polo

Largo,FL

Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offers keen attention to detail and strong decision-making skills to effectively manage multiple, concurrent tasks. Demonstrates a self-motivated work ethic to perform effectively in independent or team environments. Successful experience in fast-paced office settings with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive when working with little to no supervision.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Telexpress Pinellas Park
01.2014 - 01.2024
  • Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Manage accounts and perform bookkeeping
  • Create and maintain filing systems, both electronic and physical
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Administrative Assistant

Millennium Services of Tampa Bay
01.2011 - 01.2012
  • Prepare responses to correspondence containing routine inquiries
  • Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing
  • File and retrieve organizational documents, records and reports
  • Coordinate and maintain records for staff, office space, telephones, parking, company debit card and office keys
  • Coordinate and direct office services, such as records, budget preparation, personnel and housekeeping
  • Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks or other programs
  • Monthly reports, weekly payroll, A/P, A/R.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Performed research to collect and record industry data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Office Manager

Auto Detail Services
01.2008 - 01.2011
  • Manage office G&A Budget, ensure accurate and timely reporting
  • Coordinate with IT department of all office equipment
  • Ensure that all items and invoices are paid on time
  • Organize office operations and procedures
  • Partner with HR to update and maintain office policies as necessary
  • Assist in the onboarding process for new hires
  • Address employees queries regarding office management issues
  • Liaise with facility management vendors, including cleaning, catering and security services
  • Manage contract and price negotiation with office vendors, service providers and office lease.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Administrative Assistant

Omnia Ingeniería, C.A
01.2002 - 01.2007
  • Oversee all aspects of general office coordination
  • Maintain office calendar to coordinate workflow and meetings
  • Maintain confidentiality in all aspects of client, staff and agency information
  • Monitor and assist with maintenance of the organization’s website
  • Interact with clients, vendors and visitors
  • Answer telephones and transfer to appropriate staff member
  • Open, sort and distribute incoming correspondence, including faxes and email
  • Billing, inventory
  • Responsible for filling and sales invoicing
  • Created and managed sales, purchase orders
  • Monthly reports, weekly payroll, A/P, A/R., English and Spanish translator for USA accounts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Administrative Assistant

Policlinic Dr. Adolfo D’ Empaire
01.1997 - 01.2003
  • Oversee all aspects of general office coordination
  • Record medical histories
  • Chart patient information
  • Prepare patient and room for examination
  • Schedule and receive patients
  • Arrange hospital admissions
  • Manage medical records
  • Keep office financial records
  • Maintain office calendar to coordinate work flow and meetings
  • Maintain confidentiality in all aspects of client, staff and agency information
  • Monitor and assist with maintenance of the organization’s website
  • Interact with clients, vendors and visitors
  • Answer telephones and transfer to appropriate staff member
  • Open, sort and distribute incoming correspondence, including faxes and email
  • Analyzed recordkeeping systems, forms control, office layout, personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures
  • Analyzed jobs to delimit position responsibilities for use in wage and salary adjustments, promotions and evaluation of workflow.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Education

Bachelor of Science - Cybersecurity

University of The Potomac
Washington, DC
12.2026

Microsoft Cybersecurity Analyst - IT

Coursera
Online
01.2026

Certificate - Google Cybersecurity

Coursera
Online
04.2024

Certificate AWS Cloud Technology Consultant - IT

Coursera
Online
02.2024

Diploma in Sport Nutrition -

Huntington University of Health and Sciences
Knoxville, TN
01.2019

Diploma in Woman Nutrition -

Huntington University of Health and Sciences
Knoxville, TN
01.2019

Diploma in Dietary Supplement Science -

Huntington University of Health and Sciences
Knoxville, TN
01.2019

Associate in Children Nutrition -

Huntington University of Health and Sciences
Knoxville, TN
01.2019

Bachelor of Science in Integrative Nutrition -

Huntington University of Health and Sciences
Knoxville, TN
01.2017

Medical Billing and Coding -

Ultimate Medical Academy
Clearwater, FL
01.2011

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Microsoft Office Suite
  • Office Management
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Deadline-oriented
  • Records Management
  • Professional and mature
  • Calendar Management
  • Filing and data archiving
  • Invoice Processing
  • Documentation And Reporting
  • Relationship Building
  • Mail handling
  • Meticulous attention to detail
  • Microsoft PowerPoint
  • Document Management
  • Data Management
  • Spreadsheets
  • Data Collection
  • Prioritization
  • Document Control
  • Multi-Line Phone Systems
  • Spreadsheet Management
  • Client Relations
  • Multi-line phone proficiency
  • Resourceful
  • Records administration
  • Event Coordination
  • Tech-Savvy
  • Confidential Document Control
  • Meeting planning
  • Complex Problem-Solving
  • Social media knowledge
  • Documentation and control
  • Spreadsheet development
  • Internal Communications
  • Schedule Management
  • Internet Research
  • Workflow Optimization
  • Mail Management
  • Meeting Arrangements
  • Records Management Systems
  • Multi-Line Telephone Systems
  • Business Administration
  • Bookkeeping
  • Attendance record management
  • Writing reports
  • Account Management
  • Employee timesheet processing
  • Database Management
  • Training and coaching
  • Database Administration
  • Quality Assurance
  • Project Management
  • Supervising staff
  • Letter preparation
  • Program files maintenance
  • Account Reconciliation
  • Payroll and budgeting
  • Accounting Support
  • Record preparation
  • Workflow Planning
  • Mail distribution
  • Expense Reporting
  • Staff Management
  • Inventory Systems
  • Office Equipment Maintenance
  • Correspondence Writing
  • Reception oversight
  • Purchase orders organization
  • Coordination
  • Report Generation
  • Team Bonding
  • Research

Relatedexperience

1997, 2003, Policlinic Dr. Adolfo D’ Empaire, Venezuela, Administrative Assistant, Oversee all aspects of general office coordination., Record medical histories., Chart patient information. Prepare patient and room for examination., Schedule and receive patients., Arrange hospital admissions., Manage medical records., Keep office financial records., Maintain office calendar to coordinate work flow and meetings., Maintain confidentiality in all aspects of client, staff and agency information., Monitor and assist with maintenance of the organization’s website., Interact with clients, vendors and visitors., Answer telephones and transfer to appropriate staff member., Open, sort and distribute incoming correspondence, including faxes and email., Analyzed recordkeeping systems, forms control, office layout, personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures., Analyzed jobs to delimit position responsibilities for use in wage and salary adjustments, promotions and evaluation of workflow.

Qualificationskills

  • Bilingual Spanish written and verbal
  • Accounts Payable and Receivable
  • Proficient in windows
  • Word
  • Excel
  • Power point
  • Corel Draw
  • Photo Paint
  • Web pages design
  • Macromedia Flash, Macromedia Dreamweaver
  • Macromedia Firework
  • Adobe Photoshop
  • Typing 50+wpm, Accounting skills AP/AR
  • ICD-9-CM
  • HCPCS
  • CPT
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA
  • Government Payers Third- Party Payers
  • Electronic Medical Records (EMR) MS Office Typing 50wmp
  • Worker’s Compensation
  • Managed Care (HMO, PPO, and POS) MEDISOFT Proprietary Software
  • Office Management
  • Insurance Claim Processing Insurance Billing Procedures
  • Payment Posting
  • Medical Office Procedures including Scheduling Appointments, Insurance Verification
  • CPR Certificate
  • Collecting Co-Payments and Deductibles

References

  • Alberto Franco, Business Owner, Auto Detail Services
  • Patricia Burgos, General Office Manager (OMNIA ingeniería Venezuela), 011-584146202143
  • Gina de Luengo, General Manager Policlinica Dr. Adolfo D’Empaire Venezuela, 011-58424-6501967, 011-582617978189
  • Julisa Morales, Owner of Millennium Services of Tampa Bay, 727-258-1432
  • Esther Melendez, General Manager, Emes of Pinellas INC, 727-2156268
  • Jorge Bielostozky, Business Owner, Guardian INC, 813-598-3178
  • Jasson Bodden, CPC Certified – UMA Teacher, 713-515-7321

Timeline

Administrative Assistant

Telexpress Pinellas Park
01.2014 - 01.2024

Administrative Assistant

Millennium Services of Tampa Bay
01.2011 - 01.2012

Office Manager

Auto Detail Services
01.2008 - 01.2011

Administrative Assistant

Omnia Ingeniería, C.A
01.2002 - 01.2007

Administrative Assistant

Policlinic Dr. Adolfo D’ Empaire
01.1997 - 01.2003

Bachelor of Science - Cybersecurity

University of The Potomac

Microsoft Cybersecurity Analyst - IT

Coursera

Certificate - Google Cybersecurity

Coursera

Certificate AWS Cloud Technology Consultant - IT

Coursera

Diploma in Sport Nutrition -

Huntington University of Health and Sciences

Diploma in Woman Nutrition -

Huntington University of Health and Sciences

Diploma in Dietary Supplement Science -

Huntington University of Health and Sciences

Associate in Children Nutrition -

Huntington University of Health and Sciences

Bachelor of Science in Integrative Nutrition -

Huntington University of Health and Sciences

Medical Billing and Coding -

Ultimate Medical Academy

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LIneth Polo