Linetia Hudgins-Haney
Summary
Over 20 Years experience in customer service. Computer literate: Familiarity with Word, Excel and Internet search. Google and Outlook email. Familiar with PowerPoint.
Excellent time management. Works effectively as a team member or alone. Strong attention to detail. Highly motivated to ensure customer relationships and retention.
Overview
33
33
years of professional experience
Work History
Customer Success Manager
VEIL Global Technologies
11.2021 - 01.2025
- Maintain high profile key accounts across the United States and Canadian regions
- Provide supplementary support to clientele
- Comprehensive knowledge of Agency (Direct Response/General Advertising) and Production Facilities, as well as the television, national cable and radio industry
- Provide training, product demonstrations and data interpretation for current and prospective clientele
- Responsible for resolving data transmission issues
- Maintained invoicing system and reconcile discrepancies
- Liaison between technical support staff and client in resolving service issues
- Uncover up-sell opportunities to sales team
Client Service Manager
Kantar
08.2005 - 11.2021
- Maintain high profile key accounts across the United States and Canadian regions
- Provide supplementary support to clientele
- Comprehensive knowledge of Agency (Direct Response/General Advertising) and Production Facilities, as well as the television, national cable and radio industry
- Provide training, product demonstrations and data interpretation for current and prospective clientele
- Responsible for distribution of station updates
- Responsible for resolving data transmission issues
- Maintains invoicing system and reconcile discrepancies
- Liaison between technical support staff and client in resolving service issues
- Partner with Account Executives to demonstrate products and deliver presentations
- Uncover up-sell opportunities to sales team
Traffic Coordinator
Starcom Mediavest Group
01.2000 - 08.2005
- Managed dialog between Starcom and television and radio stations
- Maintained Top Tier Accounts: P&G, Nintendo, Canon, Kellogg's
- Delivered traffic instructions
- Placed orders for commercials buys
- Tracked and reconciled buy orders
- Reported inaccuracies to management
- Responsible for Billing Accuracy
Traffic Assistant
Weigel Broadcasting
01.1997 - 01.2000
- Maintained Tape Library for 6 independent Television stations
- Reviewed/Approved commercials for on-air viewing
- Maintained contracts
- Managed relationships between Weigel Broadcasting and Ad Agencies
Tape Librarian
WNIB-FM Classical 97.1
06.1992 - 06.1995
- Maintained music library
- Distributed music for air play
Education
Bachelor of Arts - Mass Communication
Grambling State University
Grambling, LA05.1996
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
Timeline
Customer Success Manager
VEIL Global Technologies
11.2021 - 01.2025
Client Service Manager
Kantar
08.2005 - 11.2021
Traffic Coordinator
Starcom Mediavest Group
01.2000 - 08.2005
Traffic Assistant
Weigel Broadcasting
01.1997 - 01.2000
Tape Librarian
WNIB-FM Classical 97.1
06.1992 - 06.1995
Bachelor of Arts - Mass Communication
Grambling State University
Similar Profiles
Alexander SopkoAlexander Sopko
Marketing Content Coordinator at VEIL Global TechnologiesMarketing Content Coordinator at VEIL Global Technologies
Zachary HanneyZachary Hanney
Manager at Vintage Veil Tattoo CollectiveManager at Vintage Veil Tattoo Collective
Audrey MIRETEAudrey MIRETE
ELEVE AIDE SOIGNANTE at IFAS DE CANNES HOPITAL SIMONE VEILELEVE AIDE SOIGNANTE at IFAS DE CANNES HOPITAL SIMONE VEIL