Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
SoftwareDeveloper

LINETTE Acevedo

Ocklawaha,FL

Summary

Accomplished Agent possessing exceptional management and people skills.

Overview

1
1
year of professional experience

Work History

Account Coordinator /Recruitment Specialist (WFH)

Self-Contractor At Avance Usa
Osage, IA
01.2022 - 06.2022
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Verified applicant references and employment details.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

Bilingual CSR (WFH)

Ansafone Contact Centers
Ocala, Florida
08.2020 - 05.2021
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Answered a large amount of calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
  • Updated and maintained information in customer accounts.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Effective liaison between customers and internal departments.
  • Responded proactively and positively to rapid change.
  • Communicated professionally with colleagues, freelancers and clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Central High School
Brooksville, FL
05.1996

Skills

  • Public and Media Relations
  • Conflict Resolution
  • Personnel Recruitment
  • Time Management
  • Marketing and Advertising
  • Professional Networking
  • Critical Thinking
  • Contract Negotiation
  • Resolving Customer Issues
  • Stress Management
  • Logical Reasoning
  • Administrative Duties

Accomplishments

  • Collaborated with teams in the development of different projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Coordinator /Recruitment Specialist (WFH)

Self-Contractor At Avance Usa
01.2022 - 06.2022

Bilingual CSR (WFH)

Ansafone Contact Centers
08.2020 - 05.2021

High School Diploma -

Central High School

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