LINETTE ACEVEDO
Silver Springs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Office Clerk
Pearson Nissan of Ocala
01.2025 - 04.2025
- Processed customer transactions efficiently, decreasing waiting times and increasing customer satisfaction.
- Assisted with inventory management, contributing to the accuracy and reliability of stock levels.
Account Coordinator
Avance Usa
01.2022 - 06.2022
- Coordinated client accounts, ensuring alignment between client needs and service delivery.
- Managed account documentation, ensuring accurate record-keeping and compliance with company policies.
- Monitored account performance metrics to proactively address potential issues and ensure client retention.
- Strengthened relationships with key clients by addressing concerns and implementing customized solutions.
Bilingual Customer Service
Ansafone Contact Centers
08.2020 - 06.2021
- Facilitated customer inquiries in both English and Spanish, improving client satisfaction scores by addressing diverse client needs.
- Resolved complex customer issues, leading to an increase in repeat business through exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Microtel Inn & Suites By Wyndham
01.2010 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Certificate - Selling Skills and Sales Operations
Links Sales Training
01.2008
Certificate - Customer Service Management
Opening Doors
08.1998
GED - GED
Marchman Technical College
01.1997
Skills
- Conflict Resolution
- Time Management
- Professional Networking
- Logical Reasoning
- Data entry
- Maintaining records
- Verbal communication
- Team collaboration
- Administrative support
- File organization
- Records management
- Word processing
LANGUAGES
English
Spanish
Timeline
Office Clerk
Pearson Nissan of Ocala
01.2025 - 04.2025
Account Coordinator
Avance Usa
01.2022 - 06.2022
Bilingual Customer Service
Ansafone Contact Centers
08.2020 - 06.2021
Administrative Assistant
Microtel Inn & Suites By Wyndham
01.2010 - 01.2015
GED - GED
Marchman Technical College
Certificate - Selling Skills and Sales Operations
Links Sales Training
Certificate - Customer Service Management
Opening Doors
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