Linette Daley Darden
Queens,NY
Summary
Proven to enhance customer loyalty and streamline operations, I leveraged teamwork and critical thinking at StarTek to resolve conflicts and improve service efficiency. Skilled in computer software and fostering positive relationships, I've consistently achieved goals, notably increasing sales revenue by implementing strategic marketing at CG Enterprise. My adaptability and problem-solving prowess drive results in dynamic environments. Positive and cheerful daycare provider with [Number] years experience in childcare and babysitting. Excited to offer child-appropriate activities involving art, music and dance. Excels in working with children displaying behavioral or developmental issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Babysitting
Mrs Pareres
05.2020 - 05.2024
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
Customer Service Representative
StarTek
04.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Accounting Clerk
Ups
03.2009 - 07.2017
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Completed biweekly payroll for company personnel.
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Analyzed and verified employee expense reports for accuracy.
- Participated in system upgrades and process improvements aimed at increasing the efficiency of accounting operations overall.
- Increased processing efficiency by managing vendor relationships, negotiating favorable terms, and resolving disputes promptly.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
- Collected and summarized expenses for profit and loss analysis.
- Achieved prompt expense reimbursements for staff members by accurately verifying receipts against policy requirements before submission.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Sales /Sales and Marketing Manager
CG Enterprise
03.2004 - 04.2008
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Implemented data-driven tactics for more accurate forecasting and improved overall decisionmaking.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Managed sales promotions and marketing strategies on major social media sites.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Launched innovative products with strategic marketing plans that generated significant buzz within target markets.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
Dental Assistant
Hi Tech Medical Center
01.1989 - 12.2003
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
Certified Professional Secretary (CPS)
Rapid College of Commerce
Kingston Jamaica High School Diploma -
Charlie Smith High School
Kingston Jamaica Certificate
Columbus Tavel
Kingston JamaicaPractical Nursing (certification)
Jamaica Red Cross
Kingston JamaicaCustomer Service (certificate)
Startek Inc
Kingston Jamaica04.2019
Certificate - Early Childhood Education
HEART Trust NTA
St Catherine Jamaica 02.2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skill
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Babysitting
Mrs Pareres
05.2020 - 05.2024
Customer Service Representative
StarTek
04.2019 - 12.2020
Accounting Clerk
Ups
03.2009 - 07.2017
Sales /Sales and Marketing Manager
CG Enterprise
03.2004 - 04.2008
Dental Assistant
Hi Tech Medical Center
01.1989 - 12.2003
Certified Professional Secretary (CPS)
Rapid College of Commerce
High School Diploma -
Charlie Smith High School
Certificate
Columbus Tavel
Practical Nursing (certification)
Jamaica Red Cross
Customer Service (certificate)
Startek Inc
Certificate - Early Childhood Education
HEART Trust NTA