LINETTE MEEKS
Chandler,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Scheduling Coordinator
United Healthcare
03.2023 - 01.2024
- Managed appointment schedules to ensure efficient and organized workflow
- Coordinated patient transport to and from medical appointments
- Communicated effectively with healthcare providers to ensure seamless patient care
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Resolved scheduling conflicts in a timely and efficient manner.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Interceded between employees during arguments and diffused tense situations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
SpEd Paraprofessional
Legacy Traditional Charter School
05.2019 - 08.2022
- Implement remedial programs for students requiring extra help
- Establish clear objectives for all Essenes, units and projects and communicate their objectives to students
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Establish and enforce rules for behavior and procedures for maintaining order among the students
- Use computers, audio-visual aids, and other equipment and materials to assist students needs
- Assist in teaching Virtual Learning via Zoom
- Meet with other professionals to discuss individual students needs and progress
- Assist with daily classes with students in who have special needs, taking notes, visual aids and computers to aid with learning
- Organize and label materials for special need students
- Guides and works through lesson plans with students, explains and interprets assignments
- Attend staff meetings and serve on committees as needed.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Alerted instructor to student behavior or issues requiring intervention.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Para Educator
Aurora academy Charter School
08.2016 - 08.2019
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Documented behaviors, implemented interventions, and treatment results.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
- Collaborated with teachers to help with classroom and workload management.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Organized and led practice, research and lab assignments.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Administered tests and assessments to evaluate student progress and performance.
Data Entry Clerk
First Data
07.2014 - 01.2016
- Key and create Gift Cards, enter all detailed information for Gift Cards, bank changes
- Ordered marketing material, daily numbers, fulfillment orders, answered emails in the production box and updated merchants information.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Conducted audits of existing data entry processes.
- Built and maintained tracking databases for variety of measuring aspects.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
- Evaluated source documents to locate needed information.
- Corrected data entry errors to prevent duplication or data degradation.
Broker
WellPoint, Blue Cross Blue Shield
01.2013 - 06.2014
- Respond to Broker inquiries via Outlook regarding member’s policies, plans, benefits, effective dates and Broker change’s, STAR/ISG, UNNMS,BPM, WEMS, Broker Portal, Ultera, E-trans, Paper-trans and Anthem West Tracking Systems used
- Confer with customers via email to provide information about policies or services, obtain details of complaints
- Keep records of customer interactions, recording details of inquiries, complaints , comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
Appeals Clerk
Kaiser Permanente
03.2011 - 12.2013
- Assisted the Appeals team in logging, researching, and sending letters to providers
- Kept team in compliance with Dept
- Of Insurance within 30 day respond time
- Sent COB letters to members
- Sent letters and claims to nonmembers
- Assisted in Excel spreadsheet relations
- Vertex claims, scan appeals/claims into the system
- Macess, Xcely’s, Qcare, and SharePoint systems used
- Make photocopies of correspondence, documents, and other printed matter
- Mail, fax, or arrange documents to be sent to members.
Retail Clerk
JCPenney
09.2010 - 02.2011
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sale prices, total purchases and receive and process cash or credit payments
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records of sales
- Demonstrate use or operation of merchandise
- Place special ores or call other stores to f desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Ticket, arrange an display merchandise to promote sales.
08.2008 - 08.2010
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible
- Read books to entire classes or small groups as and math groups with students needing additional assistance
- Prepare and implement remedial programs for students requiring extra help
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Assign and grade class work and homework
- Enforce administration policies and rules governing students
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations
- Wet with professionals to discuss individual students’ needs and projects
- Organize and label materials and display students’ work
- Attend staff meetings and serve on committees as needed
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
CNIC HealthSolutions
06.2006 - 06.2008
- Compile, sort and verify the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect errors
- Organize and work with detailed office or warehouse records, maintaining files for each policyholders accounts that are reinstated or canceled
- Modify, updated process existing policies and claims to reflect any change in beneficiary amount of coverage, or type of insurance
- Compare information from applications criteria policy reinstate the and approve reinstatement when criteria are met.
Customer Service Representative
Convergys Corporation/TeleTech
10.2001 - 05.2006
- Conifer with customers via telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
- Check to ensure appropriate changes were made to resolve customers’ problems/issues
- Solicit sales of new or additional services or products
- Recommend improving products packaging, shipping, service, or billing methods and procedures to prevent future problems
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Check to ensure that appropriate changes were made to resolve customer issues.
Education
Bachelor of Science -
Knoxville College
Knoxville, TNAssociates of Arts -
Knoxville College
Knoxville, TNSkills
- Proficient in many computer applications:
- Microsoft Word, Excel, Windows Os, PowerPoint,Harvard Graphics, WordPerfect, Dbase, Lotus 123, Medicsoft, Xcely’s, Qcare, Macess, BPM, WEMS, STAR/ISG, Ultera and SharePoint
- Additional Skills
- Time Management
- Detail Oriented
- Customer Service
- Trainer
- Mentor
- Ten-Key by touch
- Data Entry
- General Office Machines
- Facsimile
- Intranet/Internet
- Alphanumeric filing
- ICD-9
- CPT-4
- Medical Billing & Coding
- Typing 45-50 wpm
- Computer Skills
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Organizational Skills
- Flexible and Adaptable
- Conflict Resolution
- Recordkeeping
- Dependable and Responsible
- Attention to Detail
- Analytical Thinking
- Multitasking Abilities
- First Aid/CPR
- Calm Under Pressure
- Organization and Time Management
- Relationship Building
- Type Software Proficiency
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Scheduling Coordinator
United Healthcare
03.2023 - 01.2024
SpEd Paraprofessional
Legacy Traditional Charter School
05.2019 - 08.2022
Para Educator
Aurora academy Charter School
08.2016 - 08.2019
Data Entry Clerk
First Data
07.2014 - 01.2016
Broker
WellPoint, Blue Cross Blue Shield
01.2013 - 06.2014
Appeals Clerk
Kaiser Permanente
03.2011 - 12.2013
Retail Clerk
JCPenney
09.2010 - 02.2011
08.2008 - 08.2010
CNIC HealthSolutions
06.2006 - 06.2008
Customer Service Representative
Convergys Corporation/TeleTech
10.2001 - 05.2006
Bachelor of Science -
Knoxville College
Associates of Arts -
Knoxville College