Esmeralda Rodriguez
Oakland,CA
Summary
I am a highly skilled medical administrator with over 8 years of experience in a busy healthcare facility. I am known for my strong communication skills and cross-functional collaboration. I am adept at training staff, managing compliance, and troubleshooting, with a keen eye for detail and accuracy. I am passionate about contributing to a customer-focused healthcare environment and am committed to continuous professional and personal development.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Supervisor
Truepill
12.2022 - 07.2024
- Oversaw staff training on process changes to maintain quality, accreditation, regulatory, HIPAA, and efficiency standards.
- Executed metrics, reports, and dashboards to track and recognize performance and rewards and execute progressive discipline as needed.
- Collaborated with managers and directors in cross-functional groups on hiring, training, and development for an adequate staff
- Developed strong relationships with local medical facilities, facilitating seamless communication between providers and the pharmacy team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Lead Pharmacy Clerk
Truepill
06.2022 - 12.2022
- Assisted the pharmacist-in-charge and supervisor or manager in pharmacy clerks' compliance, documentation, training, and managerial duties.
- Managed and supervised all pharmacy clerks, contributing and creating training guides on data entry workflows.
- Performed research, follow-up, and troubleshooting regarding prescription/patient data entry discrepancies and insurance rejections.
- Partnered with other to help troubleshoot orders.
- Processed a large volume of data entry, ensuring accuracy to eliminate dispensing mistakes.
Pharmacy Clerk
Truepill
01.2022 - 06.2022
- Verified prescription information and insurance orders before entry into pharmacy computer system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Processed an average of 160 cash and insurance orders per day.
- Input patient information into computer system for prescription orders.
Clinical Office Assistant
La Clinica De La Raza Laboratory
01.2019 - 10.2021
- Registered patients and completed associated paperwork for accurate records.
- Prepared sample/specimen, ordered lab test and delivered test results.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Pharmacy Clerk
La Clinica De La Raza
02.2018 - 12.2018
- Processed payments, returns and exchanges using pharmacy POS system to manage transactions accurately.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Processed prescription orders to ensure timely fulfillment for customer satisfaction.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Store Sales Associate
Fashion Boutique
10.2016 - 12.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Managed efficient cash register operations.
Career Break
N/A
07.2014 - 10.2016
Education
High School Diploma -
Coliseum College Preparatory Academy
Oakland06.2014
Skills
- Prescription Verification
- Pharmaceutical knowledge
- Training and mentoring
- Staff Management
- Insurance Billing
- Medicare and Medicaid process
- Problem-Solving
- Time Management
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Active Listening
- Decision-Making
- Schedule Management
- Employee Performance Evaluations
- Epic Systems
- Written Communication
- Medication Dispensing
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Operations Supervisor
Truepill
12.2022 - 07.2024
Lead Pharmacy Clerk
Truepill
06.2022 - 12.2022
Pharmacy Clerk
Truepill
01.2022 - 06.2022
Clinical Office Assistant
La Clinica De La Raza Laboratory
01.2019 - 10.2021
Pharmacy Clerk
La Clinica De La Raza
02.2018 - 12.2018
Store Sales Associate
Fashion Boutique
10.2016 - 12.2017
Career Break
N/A
07.2014 - 10.2016
High School Diploma -
Coliseum College Preparatory Academy
Similar Profiles
Ashley RegaladoAshley Regalado
Certified Medical Assistant at TruepillCertified Medical Assistant at Truepill
Kirk TowaterKirk Towater
People & Culture Strategic Partner at TruepillPeople & Culture Strategic Partner at Truepill
Parastoo KaracicParastoo Karacic
Senior Software Engineer at TruepillSenior Software Engineer at Truepill
Nadine RosarioNadine Rosario
Customer Service Associate at TruepillCustomer Service Associate at Truepill
Mariana OsegueraMariana Oseguera
Assistant Gymnastics Teacher at Ruby's TumblingAssistant Gymnastics Teacher at Ruby's Tumbling