Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linette Reid

Summary

Experienced Remote Customer Service Representative adept at managing high-volume inquiries and resolving technical issues efficiently. Skilled in improving customer satisfaction through strong problem-solving and communication abilities. Background in clinical and administrative roles within the medical field, providing dependable support in patient care and effective communication with healthcare teams. Recognized for collaboration, adaptability, and proficiency in patient interaction, medical record management, and office support tasks.

Overview

13
13
years of professional experience

Work History

Independent Contractor

Freelance
02.2025 - Current
  • Delivered exceptional customer service and technical support to a diverse client base, effectively addressing a broad spectrum of issues.
  • Collaborated with various companies to meet contract requirements, ensuring consistent and high-quality service delivery.
  • Applied strong problem-solving skills to promptly and efficiently resolve customer inquiries and technical challenges.

Customer Service Agent

Disabled Veteran Solutions
06.2023 - 07.2024
  • Manage Medicaid participant enrollment and resolve technical issues, ensuring efficient and user-friendly processes.
  • Oversee accurate and prompt timesheet submissions, contributing to payroll process optimization.
  • Achieved top agent status nationwide for February 2024 by maintaining the highest quality assurance score among all agents across the country.

Patient Services Rep/Phlebotomist Technician

Adecco Medical & Science
07.2020 - 04.2022
  • Administered COVID-19 and antibody tests for professional sports teams, including the NY Giants, NJ Jets, and NJ Devils, ensuring accurate and timely results to support health protocols.
  • Adhered to rigorous schedules, facilitating pre-game testing at various locations, including out-of-state venues.
  • Maintained strict compliance with HIPAA regulations, upholding the confidentiality and privacy of patient information.

Patient Services Rep/Phlebotomist Technician

Mercy Diagnostics
01.2014 - 08.2018
  • Executed venipuncture and capillary puncture techniques to collect blood samples for medical testing and transfusion purposes, adhering to stringent infection-control protocols.
  • Managed the preparation of blood-collecting equipment, ensuring the accurate drawing of blood, and the secure storage and transportation of specimens.
  • Collaborated effectively with healthcare professionals and patient support services to maintain and enhance patient care standards.

Server

Bus Stop Diner
11.2012 - 04.2017
  • Delivered exceptional dining experiences by accurately recording and coordinating the service of food and beverages, ensuring guest satisfaction.
  • Collaborated with management to effectively train incoming waitstaff and host team members, enhancing service quality and efficiency.

Education

Certification - Medical Assistant

Keiser Career College
West Palm Beach, FL
12.2000

Skills

  • Clinical office operations
  • Medical receptionist experience
  • HIPAA compliance
  • Patient scheduling
  • HIPAA guidelines
  • Medical terminology
  • Appointment scheduling
  • Healthcare industry
  • Office administration
  • Patient registration
  • Telephone etiquette
  • Initiative-taking

Timeline

Independent Contractor

Freelance
02.2025 - Current

Customer Service Agent

Disabled Veteran Solutions
06.2023 - 07.2024

Patient Services Rep/Phlebotomist Technician

Adecco Medical & Science
07.2020 - 04.2022

Patient Services Rep/Phlebotomist Technician

Mercy Diagnostics
01.2014 - 08.2018

Server

Bus Stop Diner
11.2012 - 04.2017

Certification - Medical Assistant

Keiser Career College

Similar Profiles

CREATE PROFILE
Linette Reid