Linette Reid
Freelance
Work Preference
Location Preference
Remote
Experienced Remote Customer Service Representative adept at managing high-volume inquiries and resolving technical issues efficiently. Skilled in improving customer satisfaction through strong problem-solving and communication abilities. Background in clinical and administrative roles within the medical field, providing dependable support in patient care and effective communication with healthcare teams. Recognized for collaboration, adaptability, and proficiency in patient interaction, medical record management, and office support tasks.
13
years of professional experience
Work History
Independent Contractor
1 Year 7 Months
Freelance | 02.2025 - Current
- Delivered exceptional customer service and technical support to a diverse client base, effectively addressing a broad spectrum of issues.
- Collaborated with various companies to meet contract requirements, ensuring consistent and high-quality service delivery.
- Applied strong problem-solving skills to promptly and efficiently resolve customer inquiries and technical challenges.
Customer Service Agent
1 Year 1 Month
Disabled Veteran Solutions | 06.2023 - 07.2024
- Manage Medicaid participant enrollment and resolve technical issues, ensuring efficient and user-friendly processes.
- Oversee accurate and prompt timesheet submissions, contributing to payroll process optimization.
- Achieved top agent status nationwide for February 2024 by maintaining the highest quality assurance score among all agents across the country.
Patient Services Rep/Phlebotomist Technician
1 Year 9 Months
Adecco Medical & Science - East Rutherford, NJ, USA | 07.2020 - 04.2022
- Administered COVID-19 and antibody tests for professional sports teams, including the NY Giants, NJ Jets, and NJ Devils, ensuring accurate and timely results to support health protocols.
- Adhered to rigorous schedules, facilitating pre-game testing at various locations, including out-of-state venues.
- Maintained strict compliance with HIPAA regulations, upholding the confidentiality and privacy of patient information.
Patient Services Rep/Phlebotomist Technician
4 Years 7 Months
Mercy Diagnostics - Laurel, NJ, USA | 01.2014 - 08.2018
- Executed venipuncture and capillary puncture techniques to collect blood samples for medical testing and transfusion purposes, adhering to stringent infection-control protocols.
- Managed the preparation of blood-collecting equipment, ensuring the accurate drawing of blood, and the secure storage and transportation of specimens.
- Collaborated effectively with healthcare professionals and patient support services to maintain and enhance patient care standards.
Server
4 Years 5 Months
Bus Stop Diner - Carteret, NJ, USA | 11.2012 - 04.2017
- Delivered exceptional dining experiences by accurately recording and coordinating the service of food and beverages, ensuring guest satisfaction.
- Collaborated with management to effectively train incoming waitstaff and host team members, enhancing service quality and efficiency.
Education
Certification - Medical Assistant
Keiser Career College - West Palm Beach, FL
12.2000
- Dean's List
- Honor Roll
- 4.0 GPA
- Valedictorian
Skills
Clinical office operations
Medical receptionist experience
HIPAA compliance
Patient scheduling
HIPAA guidelines
Medical terminology
Appointment scheduling
Healthcare industry
Timeline
Independent Contractor
Freelance
02.2025 - CurrentRead more
Customer Service Agent
Disabled Veteran Solutions
06.2023 - 07.2024Read more
Patient Services Rep/Phlebotomist Technician
Adecco Medical & Science
07.2020 - 04.2022Read more
Patient Services Rep/Phlebotomist Technician
Mercy Diagnostics
01.2014 - 08.2018Read more
Server
Bus Stop Diner
11.2012 - 04.2017Read more
Keiser Career College - Certification, Medical Assistant
Read more