Dynamic Administrative Manager with a proven track record at Gamma Care Corp., excelling in office management and staff supervision. Expert in organization and multitasking, I enhanced operational efficiency and maintained meticulous record-keeping. Adept at resolving conflicts, I fostered a positive work environment while ensuring exceptional support for executive-level staff.
Work History
Administrative Manager
Gamma Care Corp.
Valley Stream, NY (Hybrid, Remote)
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Executive Administrator
Command Collective
New York, NY (Remote)
Provided administrative support and assisted with scheduling appointments and meetings.
Prepared official company communication and presentations.
Assisted with account management and coordination of public relations activities including media monitoring, research, reporting, and content creation.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Customer Service Representative
Fidelis Care
New York, NY (Remote)
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Healthfirst Insurance
New York, NY
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Participated in training programs to enhance product knowledge and customer service skills.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.