LING CHEN
Thornton,CO
Summary
Motivated with 3 years of area of customer service and 2 years of manager experience. Anticipating a Bachelor's degree in Accounting in University of Colorado Denver. Graduate of Front Range Community College with High Honors in Associate of Art. Ability to build strong relationship with all levels of an organization,use innovative approaches to problems solving, conflict resolution and critical thinking. Fluent in English, Mandarin and Cantonese.
Overview
5
5
years of professional experience
Work History
Server
Sushi Aji
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Personal Banker
FirstBank
05.2022 - 06.2023
- Accurately and efficiently processed 100+ transactions a day.
- Maintain 98% in balance rate.
- Knowledge of managing accounts.
- Developed strong relationship with current and prospective clients Followed policies and procedures to minimize risk.
- Increased the branch's monthly revenue by 20% on Chinese customer basis.
- Working sales and working business development skills with successful track record.
Manager
Mt. Fuji Mountain
03.2020 - 06.2022
- Establish menu knowledge, and build healthy relationship with customers.
- Trained 3 servers staff on best practices.
- Assisted coworkers in rush hours period.
- Managed close-out process to ensure tips were properly distributed.
- Schedule and staff management.
Assistant Manager
Starbucks
12.2018 - 01.2020
- Support manager in running, including inventory, banking, and scheduling.
- Develop and implement training.
- Maintain healthy customer maintain relationship.
- Meet or exceed required agenda.
- Prepared and served beverages.
Education
Bachelor of Arts - Accounting
University of Colorado Denver
Devner,CO08.2024
Associate of Arts - Business Administration
Front Range Community College
Westminster, CO2022
Skills
- Communication skills, fluent in English, Mandarin and Cantonese
- Computer proficiency
- Leadership experience
- Problem-solving abilities
- Customer service skills
- Critical thinking
Timeline
Server
Sushi Aji
12.2022 - Current
Personal Banker
FirstBank
05.2022 - 06.2023
Manager
Mt. Fuji Mountain
03.2020 - 06.2022
Assistant Manager
Starbucks
12.2018 - 01.2020
Bachelor of Arts - Accounting
University of Colorado Denver
Associate of Arts - Business Administration
Front Range Community College
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