Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Ling Hung Young

Indianapolis

Summary

Passionate and detail-oriented individual with a strong desire to secure an entry-level HR or HR Assistant position. Excellent communication, organization, and problem-solving skills. Adept at maintaining professional interactions with employees, managers, and job candidates. Strong teamwork and time management abilities for ensuring accuracy in documentation and handling multiple tasks efficiently. Committed to fostering a positive and well-organized workplace environment.

Overview

4
4
years of professional experience

Work History

Receptionist

Chin Center
08.2024 - Current
  • Assist 10+ clients daily with reading letters, making bill payments, completing online applications, and scheduling appointments
  • Answer phone calls and provide customer support, ensuring a positive experience
  • Maintain accurate records and documentation to support efficient office operations
  • Coordinate appointments and communicate with clients regarding their requests
  • Ensure smooth day-to-day office operations through effective time management and multitasking

Problem Solver

DHL
05.2024 - 08.2024
  • Managed a high volume of phone processing within the supply chain department, handling over 1,000 phones
  • Identified and diagnosed issues with phones that could not be processed by other associates, determining the cause of the issue (e.g., system errors, hardware issues)
  • Provided guidance and training to associates by explaining troubleshooting steps and demonstrating how to process phones correctly
  • Worked closely with associates to resolve processing challenges, ensuring phones were handled efficiently and correctly
  • Processed approximately 100 phones per hour, maintaining high productivity while ensuring minimal disruption to the workflow
  • Collaborated with team members to streamline processes and reduce processing time by identifying recurring issues and suggesting system improvements
  • Maintained accuracy and attention to detail, ensuring that all phones were properly evaluated, processed, or rerouted as needed

Mentor

Burmese American Community Institute
08.2023 - 05.2024
  • Provided academic support and guidance to students, helping them complete assignments and understand course material
  • Created a positive and encouraging learning environment, boosting student success
  • Mentored students in areas such as study skills, time management, and academic planning
  • Facilitated group discussions and study sessions to enhance student engagement and learning

Secretary

Myanmar Student Organization
01.2021 - 01.2022
  • Took detailed notes during meetings and ensured accurate documentation of key discussions and decisions
  • Organized meeting agendas and distributed minutes to ensure all members were informed and on the same page
  • Foster a positive and collaborative environment within the organization by mentoring and encouraging new leaders.

Education

Bachelor of Science - Organizational Leadership

Purdue University
West Lafayette, IN
05-2025

Skills

  • Telephone skills
  • Data entry
  • Customer Service & Communication
  • Problem-Solving & Critical Thinking
  • Scheduling & Administrative Support
  • Leadership & Mentorship
  • Time Management & Organization
  • Conflict Resolution

Languages

English
Burmese
Mindat Chin

Timeline

Receptionist

Chin Center
08.2024 - Current

Problem Solver

DHL
05.2024 - 08.2024

Mentor

Burmese American Community Institute
08.2023 - 05.2024

Secretary

Myanmar Student Organization
01.2021 - 01.2022

Bachelor of Science - Organizational Leadership

Purdue University

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