LING CHIANG HSU
Milpitas,CA
Summary
Accomplished Product Manager with over 5 years of experience leading new product introductions (NPI) and 5 years of expertise in testing and optimizing products across 5G, LTE, and 3GPP technologies. Proven track record in managing the product lifecycle, from concept through launch, aligning product features with customer needs, and driving improvements in design, performance, and user experience. Skilled at collaborating with cross-functional teams, including R&D, TAM and QA, to ensure timely, high-quality product releases. Adept at strategic planning, process optimization, and delivering value to customers through effective product management and continuous product improvement.
Overview
10
10
years of professional experience
Work History
Pixel Phone/Watch/Tablet Product Manager
Google
11.2023 - 02.2025
- Managed the full product lifecycle for Pixel phones, watches, and tablets, overseeing NPI processes to ensure timely product launches within budget, meeting both user and business requirements
- Collaborated with R&D and testing teams to understand and optimize new product features, driving improvements in product functionality and performance
- Developed and implemented new test protocols, supervised test teams, and collaborated with engineering teams to enhance user experience based on consumer feedback and testing results
- Coordinated product roadmap execution, ensuring that development milestones were aligned with overall product strategy and company goals
- Led troubleshooting and failure analysis efforts to identify root causes, drive corrective actions, and reduce product defects
Pixel Phone Project Manager
Google
03.2020 - 06.2023
- Led the end-to-end project management for multiple pixel projects launches in major markets (EU and US), ensuring product met customer expectations and driving the successful product launches in multiple regions
- Coordinated cross-functional teams, with clear communication on project timelines, defined product requirements, creating and maintaining detailed project plans to ensure alignment with project goals
- Manage project risks and proactively resolve critical issues to maintain project timelines, while performing user impact analysis and gathering customer insights to refine project strategy
- Collaborated with R&D, TAM, and QA teams to ensure features were tested and delivered with high quality and minimal defects
Global Field Testing Point of Contact (PoC)
Google
04.2015 - 03.2020
- Led global field testing for 5G SA/NSA, LTE, and 3GPP features, collaborating with major US and all EU carriers to ensure product readiness and secure carrier certifications
- Developed automation testing protocols and optimized testing processes, contributing to faster product validation and product quality
- Provided on-site support and coordinated joint testing efforts to US and EU carriers, addressing challenges during testing and securing carrier certifications for Pixel devices
- Worked closely with cross-functional teams (R&D/TAM and customer support), to improve product design and performance based on field testing feedback
- Conducted NAS and IMS log analysis to resolve issues and reduce product defects through root cause analysis and corrective actions
Education
Bachelor of Science - Communication Engineering & Industrial Engineering
Yuan Ze University
Taiwan06-2013
Skills
- Product lifecycle management
- End-to-End product development
- Product roadmap execution
- Cross-functional team leadership
- Stakeholder management
- Product strategy & planning
- Risk assessment & mitigation
- User experience & feedback
- Customer insights gathering
- Quality assurance
- Field testing
- Root cause analysis
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Pixel Phone/Watch/Tablet Product Manager
Google
11.2023 - 02.2025
Pixel Phone Project Manager
Google
03.2020 - 06.2023
Global Field Testing Point of Contact (PoC)
Google
04.2015 - 03.2020
Bachelor of Science - Communication Engineering & Industrial Engineering
Yuan Ze University
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