Linh Dao
Pickerington
Summary
Dedicated and customer-focused professional with extensive experience in customer service, team leadership, and process improvement. Skilled in handling high-volume customer interactions, resolving issues efficiently, and ensuring a positive customer experience. Adept at training and mentoring staff to enhance service quality and performance. Passionate about building strong customer relationships and driving operational excellence.
Overview
23
23
years of professional experience
Work History
Night Audit
Holiday Inn Express and Suite
11.2024 - Current
- Provide excellent guest services during night shifts, addressing inquiries, and resolving any issues or concerns
- Handle financial transactions and ensure the accuracy of hotel records while maintaining a secure environment
- Assist guests with check-ins, check-outs, and general hotel information, enhancing their overall experience
Supervisor
Maximus, Inc.
01.2017 - Current
- Supervise a large team in a call center environment, ensuring exceptional customer service for Medicaid applications and other services
- Monitor team performance, address customer concerns, and implement improvements to enhance customer satisfaction
- Train and mentor staff, ensuring they are equipped to provide knowledgeable and efficient service
- Resolve escalated customer complaints, ensuring a positive outcome and maintaining strong relationships
Slot Supervisor
Thunder Valley Casino
01.2010 - 12.2016
- Managed the slot floor operations, ensuring guests received exceptional service and had a seamless gaming experience
- Trained staff to provide top-tier customer service and resolve issues promptly
- Addressed customer concerns, ensuring satisfaction and resolving any conflicts quickly and professionally
Sales Representative
California Custom, Inc.
01.2002 - 12.2009
- Provided personalized service to customers purchasing trailers and powersport equipment
- Assisted customers with product selection, financial arrangements, and troubleshooting
- Developed marketing materials and worked directly with customers to promote products and services
- Ensured a positive, customer-centric experience through follow-up and relationship-building
Quality Control Manager
Accutest, Inc.
01.2006 - 12.2008
- Managed customer service operations for insurance exams and drug testing services
- Ensured that customer interactions met quality standards and compliance
- Trained staff to provide excellent customer service and resolve issues effectively
Education
GED -
Skills
- Customer Service Excellence
- Conflict Resolution
- Team Leadership & Training
- Quality Assurance
- Call Center Operations
- Relationship Building
- Hotel Guest Services
Timeline
Night Audit
Holiday Inn Express and Suite
11.2024 - Current
Supervisor
Maximus, Inc.
01.2017 - Current
Slot Supervisor
Thunder Valley Casino
01.2010 - 12.2016
Quality Control Manager
Accutest, Inc.
01.2006 - 12.2008
Sales Representative
California Custom, Inc.
01.2002 - 12.2009
GED -
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