Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Guest Speaker at Yale 2019
SalesAssociate

Linh Do

Garden Grove,CA

Summary

Dynamic sales professional with a proven track record at The Mixing Glass, enhancing customer satisfaction through exceptional service and product knowledge. Skilled in relationship building and problem-solving, I consistently drove a 20% increase in sales by curating bespoke experiences and implementing efficient systems for guest engagement.

Overview

11
11
years of professional experience

Work History

Sales Associate

The Mixing Glass
01.2023 - Current
  • Boost customer satisfaction levels through exceptional service by providing product details to enhance their spirit experience.
  • Implement an organized system, resulting in efficient flow during cocktail class hours and completing closing duties 1 hour earlier than expected.
  • Organize shelves to maintain store visual appeal, engage customers, and promote specific merchandise, which results in generating buyers.


Brand Ambassador for SMWS

ABCK
11.2023 - 12.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product knowledge.


Bartender

Bar Jackalope
01.2014 - 01.2018
  • Curated and implemented a bespoke experience for consumers who were curious about whisky, resulting in increased sales and patrons by 20% YTD.
  • Enhanced presentation techniques, such as hand-cutting ice, which created practical outcomes while still maintaining a bespoke experience for consumers.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.


Education

Bachelor of Arts - Creative Writing

California State University, Long Beach
Long Beach, CA

Skills

  • Teamwork and collaboration
  • Relationship building
  • Goal oriented
  • Client retention strategies
  • Service oriented
  • Problem-solving skills
  • Listening skills
  • Exceptional customer service

Accomplishments

Featured in Los Angeles Magazine, Whisky Advocate and Thrillist for my work.


Timeline

Brand Ambassador for SMWS

ABCK
11.2023 - 12.2024

Sales Associate

The Mixing Glass
01.2023 - Current

Bartender

Bar Jackalope
01.2014 - 01.2018

Bachelor of Arts - Creative Writing

California State University, Long Beach

Guest Speaker at Yale 2019

I spoke to students about my creative process, in which I created dresses and drawings inspired by whisky.  My creations helped me understand spirits a unique way, which enabled me to connect with a diverse group of people.  The food and beverage industry is a people-service industry.  By bridging both art and whisky, it allowed me to foster meaningful relationships with people, which in essence created lifelong patrons.

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Linh Do