Linh Le

• Support secure Navy weapons system testing operations in classified laboratory environments.
• Monitored IP-based network traffic, system communications, and multicast tactical data links (MTJ/STJ) to ensure integrity and availability of mission-critical systems, contributing to operational success.
• Execute approved operational procedures and validate system configurations in accordance with DoD cybersecurity and information assurance standards.
• Analyzed system logs and performance data to identify anomalies, network disruptions, and potential security incidents, enhancing overall system security posture.
• Escalate and document system, hardware, and network irregularities following incident reporting protocols.
• Assist in troubleshooting network and software issues impacting operational readiness.
• Maintain compliance with classified data handling, federal record-keeping, and cybersecurity policies.
• Provided operational guidance to junior staff in secure test environments, fostering skill development and ensuring adherence to security protocols.

Security Operations Relevance: Network monitoring, anomaly detection, log analysis, incident reporting, DoD compliance, secure lab operations.

• Resolved 100+ escalated technical incidents weekly, conducting root cause analysis and Tier II incident response through ServiceNow and Zendesk to enhance user satisfaction.
• Managed IAM lifecycle (provisioning, deprovisioning, RBAC) for 10,000+ users across cloud and enterprise systems.
• Monitored Microsoft 365 security components (Exchange Online, SharePoint, Teams, OneDrive) to ensure compliance and safeguard user data.
• Assisted with cloud security configurations in Azure, AWS, and Google Cloud environments, enhancing overall security posture.
• Automated administrative and security tasks using PowerShell and Python, increasing operational efficiency by 50%.
• Participated in cybersecurity audits and implemented remediation plans aligned with NIST and ISO 27001 frameworks.
• Conducted system testing and identified vulnerabilities, contributing to 50% reduction in downtime through proactive measures.
• Designed and implemented secure VoIP infrastructure supporting 10,000+ users.

Security Operations Relevance: IAM administration, cloud security, log review, audit support, incident resolution, compliance remediation.

• Processed and reviewed 200+ claims weekly, achieving 95% accuracy to ensure compliance and timely resolution.
• Collaborated with legal and supervisory teams to resolve complex cases, enhancing case outcomes and client satisfaction.
• Managed sensitive data in AWS Workspace and SharePoint to maintain security and support regulatory compliance.
• Ensured data confidentiality and security through strict adherence to protocols.

Security Operations Relevance: Data protection, regulatory compliance, secure data handling.