Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LINH LEONARD

Reno,NV

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, and cus relations.

Overview

Work History

RECEPTIONIST/CASHIER

Happy Foot Spa & Nails
  • Managing Appointments- scheduling appointments for customers such as booking, changing/rescheduling, and/or cancellation
  • Greet Clients- welcoming clients in, creating a friendly environment
  • Phone Communications- Answering phone calls and addressing client inquiries
  • Customer Service- Assisting clients with concerns, ensuring their experience is a good one, as well as helping clients with any issues that may arise during their visit
  • Product Knowledge- Understanding what the nail salon provides and what treatments might be best for clients
  • Processing Payments- Ringing up sales accurately using a POS system
  • Understanding how to correctly take cash, credit/debit cards, and other payments such as apple pay.

HOST

Charlie Palmers Steakhouse, Grand Sierra Resort
  • Greeting Guests- Warmly welcome and acknowledge guests as they enter the restaurant, creating a friendly atmosphere
  • Seating Arrangements- Manage the seating chart, balance server workloads, and escort guests to their tables, considering reservations and server sections
  • Reservation Management- Take and confirm reservations, keeping track of available tables and estimated wait times
  • Guest Inquiries- Answer phone calls and respond to guest inquiries regarding menu, wait times, and restaurant policies
  • Menu Knowledge- Familiarize the menu to assist guests with basic questions about dishes and ingredients
  • Cleanliness- Ensure the reception area is clean, organized, and presentable, including menus and promotional materials
  • Including our uniforms, name tags, etc
  • Coordinating with Staff- Communicate with servers, kitchen staff, and management to ensure a smooth flow of service and address customer needs promptly
  • Assisting with Takeout Orders- Manage takeout orders, answer phone inquiries, and coordinate pick-up times efficiently
  • Emergency procedures- Be aware of emergency protocols, including evacuations and first aid, to ensure guest safety
  • Goodbyes- Thank guests as they leave and invite them to return, ensuring they leave with a positive impression of the restaurant.

Education

Bachelor of Arts - Criminal Justice

University of Nevada Reno
Reno, NV
05.2026

Associate Degree of Arts in Criminal Justice - Criminal Justice

TRUCKEE MEADOWS COMMUNITY COLLEGE
08.2023

Honors Diploma -

TRUCKEE MEADOWS HIGH SCHOOL
06.2022

Skills

  • Handling Cash/Card Transactions
  • Time Management
  • People and Customer Service
  • Problem-Solving
  • Computer Literacy
  • Sense of Teamwork
  • Strong Communication
  • Scheduling
  • Organization skills
  • Telephone skills

Languages

Vietnamese
Native or Bilingual

Timeline

RECEPTIONIST/CASHIER

Happy Foot Spa & Nails

HOST

Charlie Palmers Steakhouse, Grand Sierra Resort

Bachelor of Arts - Criminal Justice

University of Nevada Reno

Associate Degree of Arts in Criminal Justice - Criminal Justice

TRUCKEE MEADOWS COMMUNITY COLLEGE

Honors Diploma -

TRUCKEE MEADOWS HIGH SCHOOL
LINH LEONARD