Linh Ly

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Performed safety and emissions inspections.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
• Maintained accurate records of time and materials required to perform repairs and service.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.
• Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
• Reduced repeat repair visits by implementing thorough quality control checks.
• Maintained up-to-date knowledge of automotive industry standards and practices.
• Conducted safety inspections to comply with legal and company standards.
• Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
• Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
• Increased workshop efficiency with organization of tools and equipment.
• Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
• Assisted in selection of quality parts and supplies, ensuring repair durability.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Repaired and replaced worn and damaged components.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Automotive technician

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
• Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
• Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.

• Organized special events catering, showcasing the establishment''s quality cuisine to diverse audiences.
• Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Streamlined kitchen operations for increased efficiency with improved workflow organization.
• Reduced food waste through careful inventory management and strategic menu planning.
• Developed innovative sushi recipes, expanding the restaurant''s offerings and attracting new customers.
• Maintained a clean and sanitary kitchen environment, ensuring compliance with health regulations.
• Provided patrons with education on different types of fish and shellfish and helped choose sushi items.
• Implemented strict food safety protocols, reducing risk of cross-contamination and foodborne illnesses.
• Actively sought customer feedback to identify opportunities for enhancing overall dining experience.
• Managed budgeting for kitchen supplies and labor costs, optimizing financial performance of the restaurant.
• Undertook Japanese recipes and added innovative ingredients to create dynamic sushi rolls for Type restaurant.
• Assisted in hiring decisions for kitchen personnel, selecting candidates with strong skills aligning with restaurant needs.
• Enhanced customer satisfaction by creating visually appealing and delicious sushi dishes.
• Adapted menu offerings seasonally to incorporate fresh ingredients while maintaining consistency in flavor profiles.
• Carefully handled various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
• Trained junior chefs on sushi preparation techniques, fostering professional growth within the team.
• Coordinated with front-of-house staff to ensure smooth communication between kitchen and dining areas.
• Oversaw storage procedures for perishable ingredients, prolonging shelf-life without compromising quality standards.
• Maintained well-organized mise en place to keep work consistent.
• Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
• Worked closely with front-of-house staff to facilitate excellent customer service.
• Coordinated with team members to prepare orders on time.
• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
• Assisted with menu development and planning.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Utilized culinary techniques to create visually appealing dishes.
• Implemented food cost and waste reduction initiatives to save money.
• Developed new recipes and flavor combinations to enhance customer dining experience.
• Developed close relationships with suppliers to source best ingredients.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.