Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Linh Nguyen

Vacaville,CA
Linh Nguyen

Summary

Accomplished Manager of Operations with a proven track record at Beauty Salons, enhancing operational efficiency and customer satisfaction. Expert in inventory management and staff leadership, I've significantly improved service standards and profitability. Skilled in decision-making and customer service, I championed initiatives that boosted customer retention by over 90% at THE LEAF BEAUTY SALON.

Overview

13
years of professional experience
1
Certification

Work History

Beauty Salons

Manager of Operations
07.2024 - 10.2024

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
  • Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
  • Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

THE LEAF BEAUTY SALON

Salon Owner/Operator
04.2012 - 12.2017

Job overview

  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Education

City College of San Francisco
San Francisco, CA

GRADUATION CERFIFICATE from COSMETOLOGIST
04-2007

University Overview

  • Honoree of QUICK LERNER

BEAUTY COLLEGE
Hayward, CA

BEAUTICIAN CERTIFICATE from MANICURIST
06-2002

University Overview

Honoree of BRIGHT STUDENT

CO LOA
DONG ANH, HANOI, VIETNAM

High School Diploma
05-1998

University Overview

  • Honoree of BEST 10 STUDENTS WITHIN SCHOOL DISTRIC
  • Awarded A ROLL OF SILK FABRIC TO MAKE VIETNAMESE TRADITIONAL DRESS (AO DAI) :-)

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Inventory management
  • Problem-solving
  • Documentation and reporting
  • Staff management
  • Schedule management
  • Inventory control
  • Cost reduction
  • Customer relationship management
  • Work flow planning

Accomplishments

Accomplishments
  • Saved the company approximately $100.000 YEARLY by MY COMMON SENCE ON TASKS.
  • Reduced operational expenses by 25% by streamlining branch operations.
  • Earned the “BEST OF MARIN” Award in 2016 for SERVICES IN BUSINESS.
  • Resolved product issue through consumer testing.
  • Documented and resolved accidents on customers which led to happy returning customers.
  • Supervised team of 10 or less staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

I finished High School in Vietnam

I only have Grad certificates for beauty care here in the United State.

I have diploma of no type, although I have great skill and life experience and I'm also a quick learner.

I natural have great comment sense so I can learn/do a lot without tradition college.

I will prove it if you will give me an opportunity.

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Manager of Operations
Beauty Salons
07.2024 - 10.2024
Salon Owner/Operator
THE LEAF BEAUTY SALON
04.2012 - 12.2017

I finished High School in Vietnam

I only have Grad certificates for beauty care here in the United State.

I have diploma of no type, although I have great skill and life experience and I'm also a quick learner.

I natural have great comment sense so I can learn/do a lot without tradition college.

I will prove it if you will give me an opportunity.

City College of San Francisco
GRADUATION CERFIFICATE from COSMETOLOGIST
BEAUTY COLLEGE
BEAUTICIAN CERTIFICATE from MANICURIST
CO LOA
High School Diploma
Linh Nguyen