Accomplished Manager of Operations with a proven track record at Beauty Salons, enhancing operational efficiency and customer satisfaction. Expert in inventory management and staff leadership, I've significantly improved service standards and profitability. Skilled in decision-making and customer service, I championed initiatives that boosted customer retention by over 90% at THE LEAF BEAUTY SALON.
Hi, I’m
Linh Nguyen
Vacaville,CA
Summary
Overview
13
years of professional experience
1
Certification
Work History
Beauty Salons
Manager of Operations
07.2024 - 10.2024
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed cross-functional teams for successful project completion and timely delivery.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
- Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
THE LEAF BEAUTY SALON
Salon Owner/Operator
04.2012 - 12.2017
Job overview
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
City College of San FranciscoSan Francisco, CA
GRADUATION CERFIFICATE from COSMETOLOGIST
04-2007
University Overview
- Honoree of QUICK LERNER
BEAUTY COLLEGEHayward, CA
BEAUTICIAN CERTIFICATE from MANICURIST
06-2002
University Overview
Honoree of BRIGHT STUDENT
CO LOADONG ANH, HANOI, VIETNAM
High School Diploma
05-1998
University Overview
- Honoree of BEST 10 STUDENTS WITHIN SCHOOL DISTRIC
- Awarded A ROLL OF SILK FABRIC TO MAKE VIETNAMESE TRADITIONAL DRESS (AO DAI) :-)
Skills
- Decision-making
- Customer service
- Quality assurance
- Inventory management
- Problem-solving
- Documentation and reporting
- Staff management
- Schedule management
- Inventory control
- Cost reduction
- Customer relationship management
- Work flow planning
Accomplishments
Accomplishments
- Saved the company approximately $100.000 YEARLY by MY COMMON SENCE ON TASKS.
- Reduced operational expenses by 25% by streamlining branch operations.
- Earned the “BEST OF MARIN” Award in 2016 for SERVICES IN BUSINESS.
- Resolved product issue through consumer testing.
- Documented and resolved accidents on customers which led to happy returning customers.
- Supervised team of 10 or less staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
I finished High School in Vietnam
I only have Grad certificates for beauty care here in the United State.
I have diploma of no type, although I have great skill and life experience and I'm also a quick learner.
I natural have great comment sense so I can learn/do a lot without tradition college.
I will prove it if you will give me an opportunity.
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Manager of Operations
Beauty Salons
07.2024 - 10.2024
Salon Owner/Operator
THE LEAF BEAUTY SALON
04.2012 - 12.2017
City College of San Francisco
GRADUATION CERFIFICATE from COSMETOLOGIST
BEAUTY COLLEGE
BEAUTICIAN CERTIFICATE from MANICURIST
CO LOA
High School Diploma
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