Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linh Nguyen

Linh Nguyen

Las Vegas,NV

Summary

Dedicated hospitality professional with over 3 years of experience as a Floor Service Professional at Vegas Plaza Casino and a comprehensive internship in the Food & Beverage Department at Crystal Mountain Resort. Skilled in guest service, restaurant operations, and banquet event management, with a proven ability to deliver high-quality service in fast-paced, dynamic environments.

Overview

4
4
years of professional experience

Work History

Server

Crystal Mountain Resort
Thompsonville, Michigan
12.2023 - 12.2024
  • Rotated through key roles, including busser, host, and server, providing outstanding customer service and ensuring efficient dining experiences.
  • Gained in-depth knowledge of banquet operations, assisting with event setup, food service, and teardown for a variety of functions.
  • Collaborated with team members to maintain cleanliness, timeliness, and guest satisfaction in high-volume environments.
  • Adhered to strict food safety and hygiene protocols across all functions.

Floor Service Professional

VEGAS PLAZA E-GAMING CLUB(Hanoi Grand Plaza Hotel)
Ha Noi, Viet Nam
05.2021 - 12.2023
  • Delivered exceptional service in a multicultural environment catering to Korean, Chinese, and European guests.
  • Handled transactions involving cash, credit cards, and loyalty points with precision and ensured accurate documentation.
  • Responded promptly to guest needs, including payouts, point purchases, and providing gaming assistance.
  • Promoted player benefits and club marketing programs to attract and retain customers.
  • Maintained a friendly, professional demeanor while resolving customer inquiries and concerns.

Education

Certificate of Internship - F&B Department Internship Program

Crystal Mountain Resort
Thompsonville, MI
12-2024

Hotel Management

FPT POLYTECHNIC
Ha Noi, Vietnam
03-2021

Skills

  • Customer Service and Multicultural Communication
  • Transaction Management and Accuracy
  • Restaurant Operations
  • Banquet Event Coordination and Setup
  • Marketing and Guest Engagement
  • Team Collaboration and Problem-Solving

Languages

Vietnamese
Native/ Bilingual
English
Full Professional

Timeline

Server

Crystal Mountain Resort
12.2023 - 12.2024

Floor Service Professional

VEGAS PLAZA E-GAMING CLUB(Hanoi Grand Plaza Hotel)
05.2021 - 12.2023

Certificate of Internship - F&B Department Internship Program

Crystal Mountain Resort

Hotel Management

FPT POLYTECHNIC

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