Linh Radovich
Montrose,CO
Summary
I am experienced in customer service with a specialty in providing focus on loyalty and safety. Teamwork and community motivates me, and I am seeking a position in which to challenge, develop and connect me with people all over the world in a winning culture and environment. Knowledgeable cross agent and LRI making complex concepts easier to understand while challenging new hires to think critically. Monitored the new hires progress and adjusted instruction as needed. Familiar with different assessments and pedagogical methods to help gauge understanding and learning.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Local Ramp Instructor
United Ground Express
12.2020 - Current
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Effectively handle multiple client requests simultaneously while managing priorities to ensure sound decision making in the high pressure environments.
- Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.
- Managed employee training for 15-20 new hires, over a period of 36 months
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent ramp management techniques.
CUSTOMER SERVICE & MEDIA CONSULTANT
SERVPRO OF MONTROSE/TELLURIDE
08.2018 - 08.2019
- Met with new clients daily and provided customer service for general assistance and sales
- Onboarded and trained approximately 4-5 new employees and was a mentor thru completion of their testing phase
- Admin for the company's website and updated content and media with the goal of minimal impact to successful business operations.
MEDICAL TECHNOLOGIST
SAN JUAN CANCER CENTER
10.2016 - 05.2017
- Was part of a team that provided testing and interaction with patients for conducting various testing of hematology, coagulation, serology, phlebotomy and urinalysis
- Ensured comfort of patients and answered all questions.
MOTHER
STAY AT HOME
01.2005 - 01.2015
- Mother of 3 boys.
Education
BACHELOR'S OF SCIENCE - Medical Technology
NORTHEAST LOUISIANA UNIVERSITY
Monroe, LA01.1996
HIGH SCHOOL DIPLOMA -
JOHN EHRET HIGH SCHOOL
Marrero, LA01.1991
Skills
- Expertise in subject matter
- Ability to motivate new hires
- Group and individual instruction
- Continuous professional development
- Collaborative Team Player
- Multicultural Sensitivity
- Group Learning Mechanics
Certification
- Fluent in Vietnamese
- National Safety Council CPR Trained
- Typing 60 wpm
- 10-key
- Conversant in Spanish and ASL
Awardsandcommunity
- CO Swim Official with USA Swimming and CHSSA 2017-Present
- Excellence in Community Volunteer Award, Montrose Recreation District 2018
- Volunteer-Montrose Health Fair, 2014-Present
Languages
Vietnamese
Native or Bilingual
Timeline
Local Ramp Instructor
United Ground Express
12.2020 - Current
CUSTOMER SERVICE & MEDIA CONSULTANT
SERVPRO OF MONTROSE/TELLURIDE
08.2018 - 08.2019
MEDICAL TECHNOLOGIST
SAN JUAN CANCER CENTER
10.2016 - 05.2017
MOTHER
STAY AT HOME
01.2005 - 01.2015
BACHELOR'S OF SCIENCE - Medical Technology
NORTHEAST LOUISIANA UNIVERSITY
HIGH SCHOOL DIPLOMA -
JOHN EHRET HIGH SCHOOL