LINH TON
SpaceX - Starlink
Long Beach,CA
3
Languages
9
years of professional experience
Native Dutch language and AI operations professional with 8+ years of experience across Google, Amazon, and SpaceX, combining Dutch linguistic QA, NLU/data operations, localization, and high-ownership customer operations. Current Starlink Bilingual Customer Support Associate II owning Benelux workflows for 20,000+ users and partnering cross-functionally to resolve ambiguous, systemic issues. Proven strength in language quality, data-driven judgment, root-cause analysis, concise technical communication, and translating complex Dutch/English inputs into actionable improvements. Fluent in English and committed to helping build accurate, natural, globally accessible AI experiences.
Work History
Bilingual Customer Support Associate II
3 Years 7 Months- Own Dutch/English customer and operational workflows across the Benelux region, supporting 20,000+ users and independently resolving complex, high-ambiguity account, billing, activation, and service issues.
- Serve as a primary point of contact for Belgium Easy Switch ISP transitions, ensuring accurate end-to-end account transfers and country-specific regulatory compliance.
- Identified recurring failure patterns and translated customer evidence into precise, reproducible Jira escalations, facilitating cross-functional resolution of automated billing-suspension issue affecting NL/BE customers (STARCO-10219).
- Partner with Growth and Localization teams on STARGROWTH-1822 to clarify country-bound activation limitations and improve customer-facing FAQs and onboarding flows, reducing ambiguity and post-purchase friction.
- Collaborated with engineering, logistics, legal, growth, retail, and process specialists to diagnose systemic problems and streamline workflows for testing at scale.
- Achieved strong quality outcomes in fast-paced production environment: 4.76/5 CSAT, 82.8% first-contact resolution, and 100+ positive customer reviews.
Language & AI Operations
2 Years- Applied data linguistics in AI/data operations to support natural language understanding (NLU) model workflows and enhance system quality.
- Partnered with engineering and QA teams to identify language-related issues, improve system accuracy, and refine operational workflows.
- Analyzed language data in quality-sensitive environments, ensuring consistency and demonstrating analytical judgment and attention to linguistic detail.
Language Specialist - Dutch
2 Years- Localized Dutch-language product experiences, enhancing search and assistant quality for Dutch users.
- Conducted linguistic QA, pinpointed Dutch-language system issues, and shared reproducible findings with engineering partners for resolution.
- Evaluated terminology, contextual meaning, usability, and localization quality, ensuring high standards across consumer-facing experiences.
Education
Bachelor of Arts - International Relations (Peace & Security)
- Study Abroad: London, Brexit & the EU
- Study Abroad: Berlin, Seduction and Terror: Hitler's Germany
Skills
Native Dutch Language Expertise
Dutch-English Localization
Linguistic QA
AI / NLU Data Operations
Language Data Quality
Jira
Salesforce
Zendesk
Technical Issue Classification
Root-Cause Analysis
Cross-Functional Collaboration
Process & FAQ Documentation
Ambiguity Resolution & Independent Judgment
Benelux Regional & Cultural Context
Languages
Languages: Dutch (native), English (fluent), Vietnamese (conversational), German (basic/conversational)
AI / Language: NLU workflows, linguistic quality evaluation, localization, language-data QA, contextual interpretation, ambiguity resolution, issue labeling/classification, model/system feedback
Additional language experience: Part-time Dutch-language instruction for children of Dutch expatriates, reinforcing clear explanation of Dutch vocabulary, grammar, and cultural context.
Timeline
Bilingual Customer Support Associate II
SpaceX - Starlink
01.2023 - CurrentRead More
Language & AI Operations
Amazon
01.2020 - 01.2022Read More
Language Specialist - Dutch
Google
01.2018 - 01.2020Read More
University of California, Davis
Bachelor of Arts from International Relations (Peace & Security)
Read More