Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Linh Tran

Katy,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Proctor

Proctor
12.2024 - Current
  • Maintained compliance with test center policies, practices and procedures.
  • Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
  • Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
  • Secured testing materials and maintained confidentiality of all details.
  • Administer and monitor in-person examinations for undergraduate business courses in accordance with university integrity policies.
  • Verify student identification, ensure compliance with exam procedures, and handle confidential testing materials.
  • Report incidents through internal systems and communicate effectively with faculty and testing center personnel to maintain a secure and consistent testing environment.
  • Trusted to work independently across multiple exam settings with up to 60 students.

Shift Leader / Cashier

KOI Thé
06.2019 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Owner

Self-Run Online Retail Shop
06.2017 - 08.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Founded and managed a direct-to-consumer online retail venture focused on lifestyle accessories.
  • Developed a simple digital storefront and executed social media marketing campaigns to attract and retain over 20 customers.
  • Conducted customer outreach, responded to inquiries, and handled all order processing and fulfillment independently.
  • Achieved operational profitability within two months through data-informed pricing and promotions.

Education

Bachelor of Arts - Management Information Systems

University of Houston, C. T. Bauer College of Business
Houston, TX
05-2026

Associate of Arts - Business

Lone Star College
Cypress, TX
12.2022

Skills

  • HTML/CSS
  • Visual Studio Code
  • Git/GitHub
  • Microsoft Word
  • Outlook
  • Business Model Canvas
  • SWOT Analysis
  • Generative AI (ChatGPT)
  • Video Editing
  • Customer Experience Optimization

Hobbies and Interests

  • Business Analytics & Data Visualization
  • System Design for Business Applications
  • AI Integration in Customer Experience
  • Technology-Driven Business Strategy

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Proctor

Proctor
12.2024 - Current

Shift Leader / Cashier

KOI Thé
06.2019 - 08.2022

Owner

Self-Run Online Retail Shop
06.2017 - 08.2018

Associate of Arts - Business

Lone Star College

Bachelor of Arts - Management Information Systems

University of Houston, C. T. Bauer College of Business

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