LINH TRAN
San Jose
Summary
Deep knowledge of Japanese and Western cuisine and an amateur sushi maker, experience in customer facing positions
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Clark's Oyster Bar
Menlo Park
04.2025 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
Server/Hostess
Udon Mugizo
San Mateo
03.2025 - Current
- Demonstrated extensive knowledge of menu items, ingredients, and preparation methods to make recommendations to customers
- Efficiently operated espresso machines, coffee makers, and other beverage equipment to prepare a variety of hot and cold drinks
- Maintained cleanliness and organization of the barista station, including restocking supplies and cleaning equipment
- Collaborated with team members to ensure smooth workflow during busy periods while maintaining high-quality service standards
- Handled cash transactions accurately and efficiently using POS systems or manual calculations
- Developed strong relationships with regular customers by remembering their preferences for personalized drink recommendations
Receptionist/Customer Service
PHP Insurance
San Jose
02.2024 - 08.2024
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Server/Barista
The Coffee House
Ho Chi Minh City
01.2021 - 11.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Sales Associate
H&M
Ho Chi Minh City
08.2018 - 10.2020
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Restaurant Manager
Goat Hot Pot
Ho Chi Minh City
05.2017 - 05.2018
Education
Master - Business Analytics
Santa Clara University
06.2025
Skills
- OpenTable
- Data analysis
- Team collaboration
- Effective customer upselling
- Dining room management
- Efficient collaboration
- Food production
- Safe food handling
- Point of sale systems
- Calm demeanor
- Phone etiquette
- Group reservations management
- Strong interpersonal skills
- Seating coordination
- Table assignment
- Guest relations
Certification
- Responsible Beverage Service, 04/01/25, Present
- Food Handler Certificate, 03/01/25, 03/01/28
Timeline
Hostess
Clark's Oyster Bar
04.2025 - Current
Server/Hostess
Udon Mugizo
03.2025 - Current
Receptionist/Customer Service
PHP Insurance
02.2024 - 08.2024
Server/Barista
The Coffee House
01.2021 - 11.2023
Sales Associate
H&M
08.2018 - 10.2020
Restaurant Manager
Goat Hot Pot
05.2017 - 05.2018
Master - Business Analytics
Santa Clara University