Linhda Hobbie
Killen,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-skilled phlebotomist with 15+ years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Retail Coordinator
TJ Maxx, TJX Companies
Florence, AL
02.2019 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Barista
Starbucks
Florence, AL
11.2017 - 02.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
Assistant Manager/Receptionist
West Coast Tattoo
Florence, AL
02.2013 - 01.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Order Fulfillment Associate
American Wholesale Book
Florence, AL
08.2010 - 04.2011
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Prepared domestic and international shipments for transportation.
- Trained new associates on basic and advanced shipment procedures.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Assistant Store Manager
RadioShack
Florence, AL
09.2009 - 08.2010
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Sales Associate
Shoe Carnival
Florence, AL
08.2008 - 10.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Retail Sales Associate
TJ Maxx, TJX Companies
Florence, AL
08.2006 - 10.2008
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Supported loss prevention goals by monitoring shopper behavior.
Phlebotomist
Internal Medicine Associates Of Florence
Florence, AL
01.2001 - 01.2002
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Phlebotomist
ECM Hospital
Florence, AL
03.1999 - 07.2001
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Phlebotomist
Plasma Services Of Denver
Denver, CO
05.1995 - 01.1999
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Education
Biology
NWSCC
Muscle Shoals, ALSkills
- Handling Complaints and Inquiries
- Scheduling and Time-Tracking
- Customer Service Management
- Merchandise Quality Assurance
- Staff Coaching and Training
- Delegation and Supervision
- Team Building and Motivation
Timeline
Retail Coordinator
TJ Maxx, TJX Companies
02.2019 - Current
Barista
Starbucks
11.2017 - 02.2019
Assistant Manager/Receptionist
West Coast Tattoo
02.2013 - 01.2017
Order Fulfillment Associate
American Wholesale Book
08.2010 - 04.2011
Assistant Store Manager
RadioShack
09.2009 - 08.2010
Sales Associate
Shoe Carnival
08.2008 - 10.2009
Retail Sales Associate
TJ Maxx, TJX Companies
08.2006 - 10.2008
Phlebotomist
Internal Medicine Associates Of Florence
01.2001 - 01.2002
Phlebotomist
ECM Hospital
03.1999 - 07.2001
Phlebotomist
Plasma Services Of Denver
05.1995 - 01.1999
Biology
NWSCC