Linda Hinojosa
San Antonio,TX
Summary
I am a dedicated and detail-oriented payroll clerk, with 5+ years of payroll experience. I seek to broaden my knowledge and I am looking for opportunities for professional development to further increase my skills for professional growth. Handled employee discrepancies with professionalism and speed. Great team player, thorough performer and excellent communicator.
Overview
16
16
years of professional experience
Work History
PAYROLL CLERK
HARLANDALE INDEPENDENT SCHOOL DISTRICT
08.2018 - Current
- Calculate timecard hours, supplemental pay and overtime pay for bi-weekly employees
- Responsible for timely and accurately processing of Biweekly payroll of both prorated and hourly employees
- Process new employees and any changes for existing employees via Ascender and Frontline
- Assists with training and provides support for editors for the Frontline application
- Submit personnel direct deposits and W-4's
- Communicate with Human Resources and Auxiliary departments regarding new hires, resignations, transfers, retirements and terminations
- Prepare and verify service records for Biweekly employees
- Assists with employment verifications and entering insurance deductions during open enrollment
- Assists employees in person, via email and phone calls regarding any direct deposit changes, W-4 changes, garnishments and any questions regarding paycheck information
- Maintain and ensure confidentiality of files and all information pertaining to the payroll office
- Report to management on payroll issues.
INSURANCE SALES AGENT
Pronto Insurance Company
10.2013 - 03.2014
- Engage customers with superior service and attentiveness
- Finalized sales and collected necessary deposits
- Prepared and made daily and nightly deposits
- Met with walk-in policyholders to address and resolve complaints
- Calculated quotes and educated potential clients on insurance options
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods for sales
- Collected all premiums on or before effective date of coverage.
- Processed applications and paperwork related to policy issuance or renewal.
INVESTMENT ACCOUNT SERVICING
USAA|KFORCE
01.2013 - 04.2013
- Provided member services and fulfillment for investment products and services through various channels
- Collaborated with team members to resolve issues and to identify appropriate issues for escalation
- Provided verification of documents for mutual funds and brokerage accounts for internal and external clients
- Entered details such as payments, account information and call logs into the computer system.
HOME PRESERVATION SPECIALIST
Wells Fargo
10.2011 - 02.2012
- Responsible for a portfolio of over 400 delinquent accounts
- Assisted borrowers and heirs in finding solutions to satisfy reverse mortgage delinquency
- Assisted in regular sales, short sales, deed-in-lieu and foreclosure processes
- Identified, maintained, tracked and logged requested documentation for loan review
- Placed calls to notify borrower or contact person when additional loan information was required and followed up on loan documents
- Accessed information to inform borrowers or contact persons of loan terms, important dates and deadlines, status, options available and next steps
- Remained as the single point of contact for the duration of the process.
COMMERCIAL LINES AGENT
NATIONWIDE
07.2010 - 05.2011
- Serviced commercial insurance business via direct telephone and internet contact with current customers in multiple states
- Provided consultations regarding insurance needs and product availability
- Ensured identified risks were clearly documented and coordinated with pertinent parties for resolution
- Provided support via research and analysis
- Specialized in all commercial and Agribusiness lines
- Provided explanations regarding service requests and coverage for commercial policies, limits, and deductibles
- Processed changes, reinstatements and cancellations for all types of commercial policies
- Issued Certificates of Insurance, evidence of insurance and other documents to ensure proof of insurability.
ESCROW PROCESSOR
SWBC
08.2007 - 11.2010
- Processed payments of all forms of hazard insurance from escrow accounts and verified adequate coverage on bank assets
- Responsible for a portfolio of current and past due accounts
- Assisted customers with payment options to satisfy delinquent escrow and provide modification options to adjust payments accordingly
- Contact insurance and agent offices for renewal information
- Updated and paid the hazard premiums
- Contacted insurers to verify any change in carriers
- Provided centralized support to assist both internal and external clients via research and analysis
- Trained and mentored new representatives and assisted in their development.
Education
High School Diploma -
Providence High School
05-2000
Timeline
PAYROLL CLERK
HARLANDALE INDEPENDENT SCHOOL DISTRICT
08.2018 - Current
INSURANCE SALES AGENT
Pronto Insurance Company
10.2013 - 03.2014
INVESTMENT ACCOUNT SERVICING
USAA|KFORCE
01.2013 - 04.2013
HOME PRESERVATION SPECIALIST
Wells Fargo
10.2011 - 02.2012
COMMERCIAL LINES AGENT
NATIONWIDE
07.2010 - 05.2011
ESCROW PROCESSOR
SWBC
08.2007 - 11.2010
High School Diploma -
Providence High School
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