Linicha Ambrose
Brooklyn,NY
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Miguel Moses
03.2023 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
SuperPharm
12.2019 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Hair and Wig Collection
01.2021 - 04.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Representative
K&B Beauty Supply
01.2021 - 04.2021
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School Diploma -
Corpus Christi College
Trinidad And Tobago07-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
Timeline
Sales Associate
Miguel Moses
03.2023 - 06.2024
Sales Associate
Hair and Wig Collection
01.2021 - 04.2021
Sales Representative
K&B Beauty Supply
01.2021 - 04.2021
Customer Service Representative
SuperPharm
12.2019 - 11.2021
High School Diploma -
Corpus Christi College
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