Linmor Fisher

Responsible for managing the process of signing up new clients both on the phone and in person. Conducts phone case consultations with potential new clients, and process case sign ups accordingly. Assist clients with questions and concerns pertaining their case sign-up process. Coordinates clinic appointments for all new clients. Reviews and processes all potential new case leads from clients, law firms, lead companies and clinics. Ensures all case intake legal documents are processed, signed, and executed properly. Ensures that all phone calls in the Intake Ring Group are routed to the correct point of contact e.g. legal team, attorney, department(s), etc. Handles heavy call volume (70+ daily ) providing excellent customer service.

Provided bilingual live call answering and virtual receptionist services to small-and-medium-sized businesses in the United States. Duties included message taking, appointment setting, live call interpretation, and lead capture.

Worked as a technical support agent for Tracfone wireless providing call center support to assist with the resolution of customer complaints while providing excellent customer service. Utilizing basic troubleshooting procedures to mitigate and resolve customer complaints complaints. Analyze each individual case /complaint to determine root cause and recommend corrective action.

Customer service and sales agent for Centurylink assisting customers with resolving issues regarding their internet services. Responsibilities included formulating trouble reports, upselling and bill explanation.

• Honduran water and ground patrol providing security support & public safety
• Escorted prisoners to and from courthouse and maintained custody of prisoners during court proceedings.
• Managed team of over 250 marines, overseeing hiring, training, and professional growth of staff.