Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linn Perez

Miami

Summary

Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.

Overview

2
2
years of professional experience

Work History

Passenger Service

Swissport USA
05.2024 - 12.2024

Check-in: Assisting passengers with check-in, luggage, and boarding passes.

Boarding: Calling passengers to board, explaining boarding procedures, and ensuring passengers board safely and on time.

Luggage: Taking luggage for on-flight checking, providing luggage tags, and weighing carry-on luggage.

Announcements: Making flight announcements and other changes.

Passenger assistance: Helping passengers with mobility issues, unaccompanied children, and special needs.

Documentation: Verifying passenger identification and boarding passes, and ensuring passengers have proper documentation.

Coordination: Coordinating with flight attendants and gate staff.

Inquiries: Responding to passenger inquiries and helping passengers find connecting flights, customs, or baggage check areas.

Front Desk Receptionist

Kitchen Labs
09.2023 - 04.2024

Greeting guests: Welcoming and greeting guests to the restaurant. Answering questions: Answering questions and recording complaints. Handling payments: Collecting payment and making change for guests. Maintaining records: Keeping file records and performing a daily bucket check to ensure guest information is up to date. Following up: Following up with guests after an issue is resolved. Resolving conflicts: Resolving conflicts with guests who are displeased or unpleasant. Working with other staff: Working closely with other staff members. Being flexible: Being available to work days, evenings, weekends, late nights, overnight shifts, and holidays.

Sales Associate

Haagen-daz
11.2022 - 08.2023

Engaged customers in friendly, professional dialogue to determine needs. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Helped customers find specific products, answered questions and offered product advice.

Education

Speech Pathology -

FATESA
La Habana , Cuba
06.2022

Skills

    Customer Service
    Order Processing
    Flexible Schedule Teamwork and Collaboration Customer Needs
    Patience and sensitivity
    Communicative skills Time availability

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Passenger Service

Swissport USA
05.2024 - 12.2024

Front Desk Receptionist

Kitchen Labs
09.2023 - 04.2024

Sales Associate

Haagen-daz
11.2022 - 08.2023

Speech Pathology -

FATESA
Linn Perez