Zendesk
LINNEA ADAMS
Marketing/Sales
Charlotte,NC
Summary
Dynamic sales and marketing professional with a proven record in customer success. Renowned for crafting innovative client engagement strategies that drive measurable business outcomes. Expertise in marketing management, campaign development, and market trend analysis enhances the ability to identify and capitalize on growth opportunities. Committed to fostering positive relationships and promoting products through creative approaches.
Overview
10
10
years of professional experience
Work History
Preschool Teacher's Assistant
YMCA
08.2024 - Current
- Remained calm and patient in student interactions to support individual growth and development.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Provided instructional guidance and mentorship to teachers in developing lesson plans, instructional materials, and assessments.
- Monitored classroom instruction regularly through observation, feedback, and collaboration with teachers.
Sales Marketing Manager
Intuit QuickBooks
07.2023 - 05.2024
- Enhanced client relationships significantly, contributing to sustained business growth.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified the needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Program & Data Entry Coordinator
Covance
12.2019 - 10.2022
- Adeptly processed health information while ensuring all regulatory standards were met.
- Ensured compliance with all relevant regulations concerning the privacy of personal information.
- Reviewed and verified data for accuracy and completeness before entering into the database.
Technical & Hiring Support
Conduent
06.2017 - 10.2019
- Delivered tech assistance in numerous organizational tasks.
- Directed the instruction of over 500 staff, achieving a remarkable twofold increase in productivity.
- Enhanced expertise through studying trade periodicals, equipment manuals, and troubleshooting data.
- Maintained adherence to industry customer service standards.
Loan Officer & Credit Agent
Regional Finance Corporation
04.2015 - 04.2017
- Performed evaluations of financial status for loan applications.
- Confirmed compliance of documents with policies.
- Informed clients about various loan options, current promotions, and relevant payment guidelines.
- Developed loan contracts and explained contract terms to clients.
Education
80 credit hours completed - General Studies
University of North Carolina- Greenboro
Greensboro, NC01.2007
High school Diploma -
Cedar Ridge High School
Hillsborough, NC05-2004
Skills
- Client Assistance
- CRM and Sales Tools
- Skilled in Office Software Applications
- Sales Strategy and Marketing
- Regulatory Compliance Expertise
- Key account development
- Solution selling
- Market research
- Sales methodologies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekSoftware
Freshdesk
Salesforce
Oracle
MacOS
Linux
Microsoft Office
Interests
Ministry
Timeline
Preschool Teacher's Assistant
YMCA
08.2024 - Current
Sales Marketing Manager
Intuit QuickBooks
07.2023 - 05.2024
Program & Data Entry Coordinator
Covance
12.2019 - 10.2022
Technical & Hiring Support
Conduent
06.2017 - 10.2019
Loan Officer & Credit Agent
Regional Finance Corporation
04.2015 - 04.2017
80 credit hours completed - General Studies
University of North Carolina- Greenboro
High school Diploma -
Cedar Ridge High School
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