Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LinNeasha Henderson

Richmond,Virginia

Summary

Dynamic leader with a proven track record at Teleperformance USA, enhancing team productivity and customer satisfaction through strategic planning and process improvement. Skilled in staff management and Microsoft applications, I excel in fostering business development and prioritizing goals. Achieved significant achievements without compromising quality or efficiency, demonstrating exceptional goal-oriented and problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Teleperformance USA
05.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Loader

PepsiCo
01.2023 - 05.2023
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
  • Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
  • Participated in regular inventory audits to manage stock levels.
  • Collaborated with team members to maintain efficient workflow.

Supervisor

Teleperformance USA
07.2019 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Customer Service Representative

Concentrix
11.2018 - 08.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Education

Associate of Science - Social Sciences

J Sargeant Reynolds Community College
Richmond, VA

Bachelor of Science - Psychology

Virginia State University
Petersburg, VA
05.2026

High School Diploma -

Huguenot High School
Richmond, VA
06.2018

Skills

  • Staff Management
  • Strategic Planning
  • Process Improvement
  • Business Development
  • Priority management
  • Goal-Oriented
  • Microsoft experience

Certification

  • Producer (Personal Lines) License - 07/2024

Timeline

Supervisor

Teleperformance USA
05.2023 - Current

Loader

PepsiCo
01.2023 - 05.2023

Supervisor

Teleperformance USA
07.2019 - 08.2022

Customer Service Representative

Concentrix
11.2018 - 08.2019

Associate of Science - Social Sciences

J Sargeant Reynolds Community College

Bachelor of Science - Psychology

Virginia State University

High School Diploma -

Huguenot High School

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LinNeasha Henderson