LINNET HENNINGFELD

rocess incoming and outgoing wires

• Set up business customers online wire templates
• Provided backup to two other deposit operations specialists.
• Handled ATM balancing.
• Safe-deposit box maintenance and nine branch audits.
• Processed returned mail.
• Debit Card file maintenance.
• Return check processing.
• Assist customers with troubleshooting online products, phone transfers, transaction questions and other misc.
• Skilled at working independently and collaboratively in a team environment
• Demonstrated respect, friendliness and willingness to help wherever needed
• Passionate about learning and committed to continual improvement
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications

• Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
• Enhanced office efficiency by organizing and maintaining filing systems and managing correspondence.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Safeguarded sensitive information by implementing strict confidentiality protocols in handling of documents and communications.
• Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
• Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
• Assisted in preparation of presentations for loan holder meetings, improving message clarity.

• Collaborated with team members to improve overall service quality and guest experience.
• Maintained clean and safe environment for guests through regular inspection and cleaning tasks.
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Contributed to positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Assisted in training new attendants, sharing best practices and tips for efficient service.

• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Answered telephone inquiries on checking and savings accounts.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Monitored and reported suspicious activity in line with bank security policies.
• Processed applications for new accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts.