Linneth Hernandez
Virginia Beach,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Machine oparator
STIHL
Virginia Beach, VA
08.2022 - 03.2023
Machine Operator
Usui International
12.2020 - 05.2022
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Services
Panzzottis Pizzeria
10.2015 - 11.2020
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Deploma -
Nandua High School
Onley, VA06.2010
Skills
- Quality Assurance Controls
- Modifications and Adjustments
- Safety Compliance
- Loading and Unloading Protocols
- Scheduling Flexibility
- Teamwork and Collaboration
- Attention to Detail
- Computer Skills
- Machinery Operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Machine oparator
STIHL
08.2022 - 03.2023
Machine Operator
Usui International
12.2020 - 05.2022
Customer Services
Panzzottis Pizzeria
10.2015 - 11.2020
Deploma -
Nandua High School
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