Linnette Pagan
Mayaguez,PR
Summary
My main goal is to be able to put into practice all the knowledge acquired over these years of experience. I am a very dynamic person who is eager to continue growing and learning. Experienced with addressing and resolving customer inquiries and issues in timely manner. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer interactions and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Service Representative 3
Humana
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contacted and helped find solutions for customers with overdue payments.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
Front Desk Receptionist
Primary Care Specialists
12.2021 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Rolaradox Western Pediatric
09.2014 - 12.2019
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Science - Medical Sonography
ICPR Junior Collage
Mayaguez PR09-2022
Administrative Assistant
Eugenio Maria De Hostos
Mayaguez PR05-2012
Skills
- CAS
- CRM software expertise
- Adaptability
- MS office
- Administrative and office support
- Medical terminology
- Data management
- Customer service
- Problem-solving
- Attention to detail
- HEIDIS
- ICD10 and CPT
Certification
- Basic Billing Certification with ICD10 and CPT
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Consumer Service Representative 3
Humana
05.2024 - Current
Front Desk Receptionist
Primary Care Specialists
12.2021 - 04.2024
Front Desk Receptionist
Rolaradox Western Pediatric
09.2014 - 12.2019
Associate of Science - Medical Sonography
ICPR Junior Collage
Administrative Assistant
Eugenio Maria De Hostos
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