Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
4
4
years of professional experience
Work History
Cruise Logistics Coordinator
DSV Air & Sea
Miami, FL
12.2022 - Current
Produced, organized and submitted import paperwork to meet all applicable resolutions.
Evaluated cost, timing and sustainability factors of different shipping schedules to select optimal choices.
Communicated with global offices by telephone and email to facilitate smooth workflow.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals and cut-offs
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Billing Clerk
DSV Air & Sea
Miami, FL
03.2022 - 12.2022
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Processed and sent invoices, adjustments and credit memos to customers.
Reviewed data for deficiencies or errors to correct incompatibilities and review output.
Answered customer questions to maintain high satisfaction levels.
Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Completed billing audits in identified timeframes to report and investigate findings.
Developed monthly biling spreadsheets and submitted to Customer
Office Assistant
Agility Logistics/DSV Air and Sea
Miami, FL
02.2021 - 03.2022
Organized files and developed spreadsheets to enhance organizational workflow.
Handled incoming calls, addressing inquiries and directing to appropriate staff.
Coordinated pick-up and delivery logistics to ensure timely service.
Provided clerical support, managing correspondence, tracking documents, and answering calls.
Executed billing tasks accurately and promptly.
Operated office equipment including photocopiers, scanners, and computers.