Linnetth Alonzo
Dallas,TX
Summary
Motivated individual with a background in customer service and administrative tasks. Industrious and dedicated, showcasing talents in team leadership and motivation. Energetic individual ready to thrive in fast-paced, constantly changing environments.
Overview
12
12
years of professional experience
Work History
Bartender
Cinepolis Luxury Cinemas
07.2024 - 05.2025
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served up to 160 customers (8 auditoriums) during special events, nights, and weekends.
Bartender and Server
Mudhook Bar and Kitchen
03.2023 - 06.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supported needs of 6- person wait staff who attended to specific needs of up to 100 customers.
Warehouse Associate
Stitch Fix Inc.
11.2020 - 01.2024
- Handled day-to-day shipping and receiving more than 152 packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Sorted and delivered materials to different work areas and staff.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Pharmacy Technician
CVS Pharmacy
01.2019 - 09.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Carefully measured, prepared, printed labels, and filled 50-200 orders daily.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Assistant Manager
Shoe Dept.
05.2015 - 01.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised and trained at least 10 staff members.
Retail Sales Representative
T-Mobile
12.2014 - 03.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Managed promotional in-store signage and displays and re-stocked merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Welcomed customers and provided assistance in locating and purchasing products.
Intern
Mi Escuelita
07.2013 - 08.2013
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Created and optimized records management strategies to coordinate and protect information.
- Opened, sorted, and distributed incoming mail and packages.
Education
Associate of Science -
Mountain View College
Dallas, TX08.2021
Some College - undefined
University of North Texas
Denton, TX05.2016
High School Diploma - undefined
Moises E Molina High School
Dallas, TX06.2015
Skills
- Bilingual (English and Spanish)
- Customer service
- Strong organizational skills
- Staff scheduling management
- Employee training
- Effective call management
- Organized mail handling
- TABC certified
Timeline
Bartender
Cinepolis Luxury Cinemas
07.2024 - 05.2025
Bartender and Server
Mudhook Bar and Kitchen
03.2023 - 06.2024
Warehouse Associate
Stitch Fix Inc.
11.2020 - 01.2024
Pharmacy Technician
CVS Pharmacy
01.2019 - 09.2020
Assistant Manager
Shoe Dept.
05.2015 - 01.2019
Retail Sales Representative
T-Mobile
12.2014 - 03.2015
Intern
Mi Escuelita
07.2013 - 08.2013
Some College - undefined
University of North Texas
High School Diploma - undefined
Moises E Molina High School
Associate of Science -
Mountain View College
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