Dental Front Office Receptionist
Susivien Martinez-Aban DMD
Temecula, California
08.2022 - 10.2022
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Verified patient information to ensure accuracy of records.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Provided administrative support to dental staff including filing and data entry.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Facilitated communication between patients and dental providers through relaying messages accurately.
- Ensured HIPAA compliance while handling confidential patient information.
- Assisted in maintaining an organized front desk area at all times.
- Updated patient records regularly following each visit or procedure performed.
- Arranged documents for insurance claims.
- Scheduled and confirmed patient appointments and consultations.
- Took customer payments and billed insurance companies for remaining balance.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using appointment software.
