Lino Diopaez
Miami,FL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
23
23
years of professional experience
Work History
Fleet Service Clerk
Envoy Air
05.2023 - Current
- Monitor and enforce FAA and OSHA safety regulations to maintain full employee compliance. Load, unload, sort and transfer freight, COMAT, and HAZMAT. Report loading weight to the pilot and if also any Comat or dangerous goods to be transport.
- Coordinated aircraft servicing activities to ensure timely departures and operational efficiency.
- Monitored safety protocols during ground operations to enhance team safety and minimize incidents.
- Guided planes for all arrivals and departures with strong focus on safety.
Ramp Crew Chief
Eulen America, INC
01.2021 - 09.2022
- Part of my responsibility is marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing. Be actively involved with all ramp agent duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE equipment around aircraft, etc.) Delegate the work of ramp agents on your shift as they unload and load luggage, freight, and cargo from commercial aircraft
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Trained and mentored team members on equipment usage and operational procedures.
- Coordinated workflow to optimize productivity and efficiency across multiple teams.
- Collaborated with management to establish strategic objectives aligned with company goals.
- Managed team according to company standards and compliance requirements.
Baggage Service Agent
Eulen America, INC
04.2019 - 04.2020
- I am responsible for filling out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage. Many airports use a bar-code scanning device to feed baggage identification information into the computer.
- Resolved customer inquiries and complaints regarding lost or delayed luggage professionally.
- Coordinated with airline personnel to streamline baggage claim procedures and reduce wait times.
- Developed standard operating procedures for efficient management of damaged or mishandled baggage claims.
Lead Passenger Service Agent
G2 Secure Staff / United
03.2015 - 10.2018
- Supervised daily operations of passenger service teams, ensuring adherence to safety and customer service standards.
- Trained and mentored staff on effective handling of passenger inquiries and conflict resolution techniques.
- Implemented process improvements that enhanced efficiency in check-in procedures and boarding processes.
- Managed scheduling for passenger service agents, optimizing resource allocation during peak travel times.
- Resolved escalated customer complaints promptly, maintaining high levels of satisfaction among passengers.
Data Entry Supervisor
Med Plan Health Exchange
10.2014 - 02.2015
- Supervised daily data entry operations, ensuring accuracy and efficiency in processing information.
- Implemented quality control measures, reducing errors in data input and improving overall data integrity.
- Analyzed workflow processes, identifying areas for improvement to drive operational efficiency.
- Managed scheduling and allocation of resources to optimize workload distribution across the department.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
Security Officer
Gulfstream Park
12.2012 - 04.2013
- Responded promptly to incidents, ensuring rapid resolution and minimal disruption.
- Conducted regular patrols, identifying potential hazards and reporting safety concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Transportation Security Officer
Department Of Homeland Security, TSA
09.2002 - 01.2012
- Performing security screening of persons, including tasks such as: hand-wanding (which includes the requirement to reach and wand the individual from the floor to overhead), pat-down searches, and monitoring walk-through metal detector screening equipment; Performing security screening of property, including the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers; and preventing those objects from being transported onto aircraft. Controlling entry and exit points; Continuously improving security screening processes and. Continuously improving own performance through training and development. Identify possible threat, such as IED and or components. Handle the (ETD) Explosive Trace Detection machine. Collaborated with a team of screener, to aid in the security screening of passengers and airline property. I demonstrate extensive knowledge of Invision CTX 2500 / 5500, 9000 and L3, Including expertise of "on-screen resolution".
- Monitored passenger and baggage screening processes to ensure compliance with security regulations.
- Conducted thorough inspections of carry-on items, identifying potential threats while maintaining efficiency.
Education
Some College (No Degree) - Computer and Network Technician
Florida Career College
Margate, FLSome College (No Degree) - MCITP program Attained A+ and CISCO certifications
New Horizons
Miami, FLHigh School Diploma -
Lindsey Hopkins Technical Education Center
Miami, FLHigh School Diploma -
Miami Edison Sr High
Miami, FLSkills
- Adobe Suite
- Java
- Microsoft Office Excel
- Microsoft PowerPoint
- Windows XP
- Windows 7
- Microsoft Office Word
- QuickBooks
Timeline
Fleet Service Clerk
Envoy Air
05.2023 - Current
Ramp Crew Chief
Eulen America, INC
01.2021 - 09.2022
Baggage Service Agent
Eulen America, INC
04.2019 - 04.2020
Lead Passenger Service Agent
G2 Secure Staff / United
03.2015 - 10.2018
Data Entry Supervisor
Med Plan Health Exchange
10.2014 - 02.2015
Security Officer
Gulfstream Park
12.2012 - 04.2013
Transportation Security Officer
Department Of Homeland Security, TSA
09.2002 - 01.2012
Some College (No Degree) - Computer and Network Technician
Florida Career College
Some College (No Degree) - MCITP program Attained A+ and CISCO certifications
New Horizons
High School Diploma -
Lindsey Hopkins Technical Education Center
High School Diploma -
Miami Edison Sr High
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