Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lino Grau

Jamaica Plain,MA

Summary

Proven leader and effective problem solver with a strong track record in team building, continuous learning, and employee motivation. Skilled in fostering positive customer relationships and delivering exceptional client service. Experienced in managing and overseeing lab technicians and supervisors while ensuring operational efficiency and high levels of client satisfaction.

Overview

12
12
years of professional experience

Work History

Lab Operations Manager

Flagship Services
03.2017 - Current
  • Facilitate quarterly business reviews to assess performance metrics, align on strategic goals.
  • I manage operations across 20 laboratories located throughout Cambridge, Somerville, and Alewife, ensuring consistent compliance, efficiency, and support across all sites
  • Oversee and manage the performance of 5 well- known labs including Be bio, Verve, Sigilon Tx, Intellia and Biontech.
  • Excelled in job performance and was promoted from supervisor to manager
  • Responsible for payroll (Kronos), PTO requests, critical client coverages as well as employee absences
  • Review and verify invoices to ensure accuracy and alignment with contractual terms prior to billing and payment processing
  • Lead and coordinate weekly laboratory operations meetings to align teams, address operational challenges, and ensure smooth workflow across all lab sites.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Evaluate employee performance (raises, bonuses, reviews) for employees reporting to me
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Manage laboratory relocations and oversee special projects, ensuring strategic planning
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Interacted well with customers to build connections and nurture relationships.
  • regularly conduct safety meetings with my team, perform safety observations, and actively promote a culture of workplace safety by ensuring compliance with safety protocols.

Sub-contractor

Boston Water & Sewer
06.2016 - 03.2017
  • Maintained accurate records of installations and any relevant customer interactions
  • Provided clear and concise instructions to customers on how to read their meter notices
  • Engaged in going to door to door to install water meters and left warning notices if customer wasn’t available

Pre-Apprentice

Boston Youth Builders
04.2016 - 06.2016
  • Delivered hands on instruction in various constructions skills, including carpentry, staircase Installation, drywall installation
  • Collaborate with contractors, architects and clients to plan basic framing and carpentry
  • Regularly inspect and maintain carpentry tools and equipment to ensure they are in good condition

First Year Apprentice

State Electric
09.2014 - 01.2016
  • Installed and connected solar panels
  • Maintained stock inventory
  • Supplied delivery intake
  • Installed temporary lighting and wire installation
  • Performed pipe bending and electrical wires

Maintenance Man

DCR
06.2014 - 08.2014
  • Performed pool & grounds upkeep
  • Performed lawn landscaping
  • Greeted customers at check in

Community/Camp Counselor

Boston Police Academy, Boston Youth Fund
07.2013 - 09.2013
  • Organize community events & workshops
  • Mentor youth in the community
  • Trained with Boston Police Officers 2

Education

High School Diploma -

Urban Science Academy

Skills

    ● Wiring systems
    ● Installation & Repair
    ● OSHA 10 compliance
    ● Blueprint reading
    ● Experience with hand tools and power tools
    ● Experience with switch box and window
    installation
    ● Supportive
    ● Maintenance
    ● Safety Conscious
    ● Ability to work independently or on a team
    ● Proficient in Microsoft Word, Excel and
    Powerpoint
    ● BSC Hookups
    ● Lab moves
    ● Incubator installations
    ● Waste trap hookups/vacuums
    ● Tank management/CO2/LN2
    ● Asset Management
    ● Shipping/Receiving
    ● DOT RCRA/ IATA
    ● Communication Skills
    ● Pipe bending
    ● Critical thinking

Timeline

Lab Operations Manager

Flagship Services
03.2017 - Current

Sub-contractor

Boston Water & Sewer
06.2016 - 03.2017

Pre-Apprentice

Boston Youth Builders
04.2016 - 06.2016

First Year Apprentice

State Electric
09.2014 - 01.2016

Maintenance Man

DCR
06.2014 - 08.2014

Community/Camp Counselor

Boston Police Academy, Boston Youth Fund
07.2013 - 09.2013

High School Diploma -

Urban Science Academy

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Lino Grau